Customer Services Representative

1 week ago


Christchurch, New Zealand Sime Darby Motors Full time

**Job Details**:

- Reference #- 50208- Location(s)- Christchurch- Expertise- Automotive, Automotive + Fleet, Commercial/Trucks, Commercial/Trucks, Sales- Job level(s)- Experienced- Work type(s)- Permanent- More details (document)
- SDT JD TWL - Customer Service Representative Sept 20.docx

**_Support, advise and keep our customers on the road with your heavy transport parts knowledge and sound customer service._**

TWL Christchurch are looking for a new Customer Service - Parts Advisor to join their team. You will be approachable, resourceful and above all customer and solutions focused.

**The role**
- You will be the first point of contact for our customers who are seeking advice in genuine aftermarket parts.
- Your focus will be to ensure you understand their needs and deliver the right parts in a timely manner.
- You will source, order, track and invoice out customer orders.
- You will keep our customers up to date with any changes and delays.
- You will provide a top-class service by nurturing existing relationships while developing new business skills and relationships.

This is an exciting role where your existing parts knowledge will help you ask the right questions, determine the best product for the customer, while working as part of a small and supportive team.

**About You**
- Have a mechanical aptitude and inquisitive mind.
- You enjoy asking questions, problem solving and focus on solutions.
- You will have the ability to identify key information, gather other relevant information and direct customer enquiries.
- You are tech savvy to handle invoicing and parts sourcing on the computer and web.
- Have a safety first and team focus.

**Benefits**
- Competitive salary rates with paid overtime
- Free annual health checks, flu jabs and discounted health insurance
- Discounted fuel and retail buying across major brands (handy with the cost of living)
- Continued training and development with career pathways across the wider business and paid study leave
- Employee referral programme that pays YOU, and employee recognition programmes celebrating our successes.

We conduct reference, police, right to work, medical and drug checks.

**About TWL**

Part of the wider Sime Darby Motor Group, TWL specialises in heavy to light trailer parts and equipment as well as ancillary equipment for heavy trucks and light commercial vehicles. With over 50 years' experience in the industry and a nationwide network, our aim is to keep our customers moving today and for the road ahead



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