![Kiwibank](https://media.trabajo.org/img/noimg.jpg)
Manager - Lending Operations
4 months ago
Excellent benefits including wellbeing leave, leadership programmes and more.
- Our market leading Parenthood Package includes Kiwisaver contributions for up to 52 weeks.
- Based in Lower Hutt with minimum two days in office.
**This is us. Where making an impact matters.**
Lending Operations is a rewarding team to work for where you will play an integral role in making our customers home loan dreams come true As Kiwibank’s Lending Operations Manager, you will drive operational performance leading a team of Lending Operations Representatives who provide our customers and the bank with home loan operational support.
As our Lending Operations Manager you will:
- Lead our Lending Operations Representatives by managing operational workflow, resource allocation and ensuring high service levels and key performance objectives are met.
- Recruit and deliver training for new employees, manage career development and ongoing training for your team.
- Collaborate with our internal Transformation team to deliver change management in your team ensuring effective adoption of new processes and technologies.
- Manage quality control checks, operational and risk compliance.
- Take ownership and resolve complaints and escalations.
**This is us. Where your expertise matters.**
At Kiwibank, we will help you build on your strengths and learn new skills, but in the meantime, we would love to hear from you if you have some of the following:
- Accomplished people leadership skills ideally within a lending, financial or banking firm.
- Proven success in leading operational teams and building a collaborative and engaged team culture.
- Strong skills in coaching, mentoring team and implementation of change and transformation.
- Proven knowledge and experience of Retail Secured Lending, Finance Advice Act, Credit Contracts & Consumer Finance Act.
- Demonstrated experience with problem-solving and strategic recommendations.
- Strong interpersonal and communication skills and can engage and manage stakeholders across organisational levels effectively.
You do not need to tick every box here to be considered
**This is us. Where you matter.**
Making a difference for all Kiwi starts with making a difference for our people. Flexibility, growth, challenging and rewarding work - this is Kiwibank. A place where you can belong and thrive - we are as ambitious as we are caring. We have big ideas and big plans. For you, for Kiwibank and for all Kiwi.
For an idea about what life is like at Kiwibank and some of the benefits we offer make sure to check out the attached video.
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