See more Collapse

Resolution Analyst

2 months ago

Wellington City, New Zealand New Zealand Government Full time

Flexible working hours
- Training and coaching provided
- A friendly, supportive and inclusive organisational culture

The Independent Police Conduct Authority (IPCA) is an independent body set up by Parliament to respond to complaints against the Police and independently investigate serious incidents involving Police employees.
Our Resolution Teams are responsible for receiving, assessing, categorising and resolving specific types of complaints about Police and complaints about IPCA decisions.
We are looking for a Resolution Analyst to assist us with both these complaint management processes. At times you will be dealing with people who are feeling vulnerable and will need to demonstrate having empathy in order to understand their situation and guide them on the next steps. The conversations you'll have can be challenging so you'll need be resilient.
Our Resolution Analysts come from various backgrounds, including recent graduates starting their career and those returning to the workforce, bringing life experience. To be successful in this role you'll need the following:

- excellent writing and analytical skills
- well-developed relationship management skills and the ability to effectively manage difficult and sensitive situations
- cultural awareness and recognition of the Treaty of Waitangi as New Zealand's founding document
- strong EQ and effective strategies to maintain resilience
- attention to detail and strong organisation skills
- have integrity as a core value

We will provide you with on-the-job training and ongoing coaching to help build your skills, knowledge and experience in assessing and managing complaints, engaging with a diverse range of people and sharpening your written communication skills.
You'll be part of small, friendly organisation which prides itself on working diligently, working with integrity and ensuring that people who come to IPCA for assistance are provided an excellent and fair service.
A relevant qualification and/or knowledge of Police or similar law enforcement agency functions is desirable though not essential.
Applications close at 12pm on Sunday 21 May 2023.

We have other current jobs related to this field that you can find below

  • Resolutions Analyst

    4 weeks ago

    Wellington City, New Zealand Ministry of Business, Innovation & Employment Full time

    Date: 13-Feb-2023- Location: Wellington, NZ, 6011**Discover a career with purpose at MBIE**: - Develop a career within Immigration New Zealand - Be part of a supportive, passionate and dynamic team - Wellington based permanent opportunity - Salary range: $71,119-$84,187 **Tēnei tūranga -**: **About the role**: This is an exciting opportunity for a...

  • Resolutions Analyst

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE Discover a career with purpose at MBIE - Develop a career within Immigration New Zealand - Be part of a supportive, passionate and dynamic team - Wellington based permanent opportunity - Salary range: $71,119-$84,187 Tēnei tūranga - About the role: This is an exciting opportunity for a dynamic and motivated...

  • Resolutions Analyst

    4 weeks ago

    Wellington City, New Zealand New Zealand Government Full time

    Discover a career with purpose at MBIE Discover a career with purpose at MBIE - Develop a career within Immigration New Zealand - Be part of a supportive, passionate and dynamic team - Wellington based permanent opportunity - Salary range: $75,114-$88,266 Tēnei tūranga - About the Role: This is an exciting opportunity for a dynamic and motivated...

  • Resolutions Analyst

    4 weeks ago

    Wellington City, New Zealand Ministry of Business, Innovation & Employment Full time

    Date: 31 Aug 2023- Location: Wellington, NZ, 6011**Discover a career with purpose at MBIE**: - Develop a career within Immigration New Zealand - Be part of a supportive, passionate and dynamic team - Wellington based permanent opportunity - Salary range: $75,114-$88,266 **Tēnei tūranga - About the Role**: This is an exciting opportunity for a dynamic and...

  • Analyst/senior Analyst

    1 week ago

    Wellington City, New Zealand New Zealand Government Full time

    Our Financial Stability Group (FSG) develops and implements prudential policy to protect and promote the stability of New Zealand's financial system. This helps maintain public trust and confidence in our banks, insurers, non-bank deposit takers and Financial Markets Infrastructures. It also reduces the risk of a financial crisis that could seriously damage...

  • Senior Cybersecurity Analyst

    3 weeks ago

    Wellington City, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our team Datacom operates three Cybersecurity Defence Operations Centres (CDOC’s) in Wellington, Auckland, and Brisbane from where we provide our managed SIEM and our full stack of...

  • Analyst/senior Analyst

    2 weeks ago

    Wellington, Wellington, New Zealand New Zealand Government Full time

    Our Financial Stability Group (FSG) develops and implements prudential policy to protect and promote the stability of New Zealand's financial system. This helps maintain public trust and confidence in our banks, insurers, non-bank deposit takers and Financial Markets Infrastructures. It also reduces the risk of a financial crisis that could seriously damage...

  • Test Analyst

    2 weeks ago

    Wellington City, New Zealand Absolute IT Full time

    Wellington- Testing and Quality Assurance- Market Rate- Full Time- Contracting- 27 Feb 2024**About the Company** Our client is part of a national government organisation, and is responsible for the provision of healthcare services to the general population within the Wellington Region. **About the Role** The Test Analyst is a crucial member of the...

  • Analyst and Senior Analyst

    2 weeks ago

    Wellington, Wellington, New Zealand New Zealand Government Full time

    Exciting, career defining roles within our Financial Stability Group. If you're an Analyst or Senior Analyst looking for a new opportunity, take a look Multiple exciting permanent opportunities Join a highly respected and supportive department who are evolving their practice Wellington or Auckland based rolesOur Financial Stability Group (FSG) develops and...

  • Cybersecurity Analyst

    1 week ago

    Wellington City, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our team Datacom operates three Cybersecurity Defence Operations Centres (CDOC’s) in Wellington, Auckland, and Brisbane from where we provide our managed SIEM and our full stack of...

  • Cybersecurity Analyst

    2 weeks ago

    Wellington, Wellington, New Zealand Datacom Full time

    Our purposeHere at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in.Our teamDatacom operates three Cybersecurity Defence Operations Centres (CDOC's) in Wellington, Auckland, and Brisbane from where we provide our managed SIEM and our full stack of...

  • Test Analyst

    2 weeks ago

    Wellington, Wellington, New Zealand Absolute IT Full time

    Wellington- Testing and Quality Assurance- Market Rate- Full Time- Contracting- 27 Feb 2024About the CompanyOur client is part of a national government organisation, and is responsible for the provision of healthcare services to the general population within the Wellington Region.About the RoleThe Test Analyst is a crucial member of the Rectification Team,...

  • Test Analyst

    3 weeks ago

    Wellington City, New Zealand HAYS Full time

    Intermediate Level Test Analyst with experience in JavaScript coding to join a public organisation. **Your new company** The organisation you will join are a medium sized Crown Entity whose objective is to ensure that all New Zealanders are equipped with the knowledge and skills needed for lifelong success. **Your new role** **What you'll need to...

  • Cybersecurity Analysts

    2 weeks ago

    Auckland City, New Zealand Datacom Full time

    Our purpose Here at Datacom we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in. Our team Datacom operates three Security Operations Centres (SOC’s) in Wellington, Auckland, and Brisbane from where we provide our managed SIEM and our full stack of Cybersecurity...

  • Helpdesk Analyst

    2 months ago

    Wellington City, New Zealand Nova Energy Full time

    Expires 18th January 2023 - Reference: 1325812 - Category: IT & Telecomms - Location: Wellington - Work Type: Permanent / Full Time - Related Documents Nova is part of the family-owned Todd Corporation, one of New Zealand’s largest and most successful companies. We’re the ones who supply great value energy, broadband and phone services to all kinds of...

  • Unit Pricing Analyst

    3 weeks ago

    Wellington City, New Zealand BNP Paribas Full time

    UNIT PRICING ANALYST (JOB NUMBER: C D000523) **Position purpose** The Unit Pricing team is a customer focused specialist team; they support the business and client activities of the Operations division of BNP Paribas Securities Services (BP2S). The team has extensive interaction and dealings with various managers and all teams within the Operations...

  • Service Desk Analyst

    3 weeks ago

    Wellington City, New Zealand HAYS Full time

    Service Desk Opportunity, up to $60 per hour, 3 month contract. Based in CBD, hybrid working available. **Your new company** This government owned agency based in Wellington CBD, it's recognised across New Zealand for their services towards issuing identification profiles and advising the government with relevant policies. It offers an innovative and...

  • Operations Analyst

    4 weeks ago

    Wellington City, New Zealand FNZ Full time

    We have a range of exciting opportunities within our APAC Operations department for financial administrators/analysts. With opportunities across four of our Operations teams, we are seeking a number of dynamic, motivated and driven individuals who will support the critical work that these teams do. Whether you have been in a similar role and are looking for...

  • IT Service Analyst

    2 weeks ago

    Wellington, New Zealand New Zealand Government Full time

    Join our team and support the timely and cost effective resolution of requests with the product provider as they arise! - Permanent position - Based at our Wellington National Office Infrastructure and Digital Assets (IDA) provide a range of services to support the delivery of Corrections' core business and ensure we can maintain consistent service delivery...

  • Operations Analyst

    2 weeks ago

    Wellington, Wellington, New Zealand FNZ Full time

    We have a range of exciting opportunities within our APAC Operations department for financial administrators/analysts. With opportunities across four of our Operations teams, we are seeking a number of dynamic, motivated and driven individuals who will support the critical work that these teams do.Whether you have been in a similar role and are looking for a...