Team Leader Intake and Enabling

7 months ago

Wellington City, New Zealand New Zealand Government Full time

Team Leader - Intake and Enabling
- Varied, meaningful, and rewarding opportunity
- Wellington only
- 12 month fixed term position

An exciting opportunity leading a team committed to delivering a strong service culture and identifying opportunities for continuous improvement of our policies and practice through identifying issues within complaints.

Mō mātou | About us
Oranga Tamariki—Ministry for Children has a commitment to putting tamariki and rangatahi at the heart of what we do. In our work, we aim to demonstrate these values:

- We put Tamariki first
- We believe Aroha is vital
- We respect the Mana of people
- We are Tika and Pono
- We value Whakapapa
- We recognise that Oranga is a journey

Our vision is to ensure New Zealand is the best place in the world to be a child. We are also committed to ensuring Oranga Tamariki partners with hapū, iwi and Māori organisations to find appropriate solutions for tamariki in need.

Mō te tūnga | About the role
The role manages our busy first line public facing complaints function and the information requirements and advocacy functions from our external monitors
The purpose of this role is to lead the practice of Intake and Enabling Advisors and Senior Advisors who are based in National Office in Wellington, delivering quality advice and support.
The Team Leader Intake and Enabling will work closely with the Manager Feedback and Complaints to ensure consistent delivery across the country. This role champions excellence in intake and enabling, a strong service culture and seeks opportunities for continuous improvement in support of the delivery of integrated intake and enabling service delivery.
This role will actively identify opportunities to improve the policies and practices in Oranga Tamariki through the analysis of data and complaint information.

Ngā pūmanawatanga ōu | What you will bring

**Key requirements of the role include**:

- A recognised qualification in social work or related fields such as psychology, education, nursing, management, business administration, sport and recreation management, or other related fields
- A clean, current driver's licence is essential and a willingness to drive the Ministry's vehicles
- Demonstrated people management experience in leading high performing teams
- Experience at a team leader level in the operations and service delivery aspects of the social services sector
- Sound understanding of, and preferably experience in working within the statutory obligations of Oranga Tamariki; and a strategic overview of the business of Government and the State Sector environment
- Excellent service focus - you'll demonstrate a strong commitment to anticipating and meeting the needs of the people we are working with and for
- Proven practical background in process planning - including how to set up systems and processes to ensure efficient service delivery with a focus on quality and risk management
- Experience in the development, preparation and monitoring of service delivery performance measures and of reporting against these
- Ability to resolve conflicts or differences by finding areas of agreement that benefit the organisation and individuals
- Understanding and appreciation of cross-cultural practices in particular; knowledge of tikanga Māori, and Pacific peoples' culture

Nōu te rourou | What's in it for you

Me pēhea te tuku tono | How to Apply

If you are interested in any of our vacancies, please ensure that you make yourself familiar with our code of conduct as it sets out our expectations for our kaimahi and requires you to present at work free from the influences of both drugs and alcohol.

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