Customer Service Clerk

4 days ago

Christchurch, New Zealand Christchurch Full time

**Mō te tūnga | About the role**

The Customer Services Clerk at Te Whatu Ora Health NZ ' Waitaha, based in Yaldhurst, is responsible for ensuring an efficient service to our internal and external customers to enable the Supply Department of Te Whatu Ora Healthcare NZ to meet its obligations and to provide the best supply chain solutions for the healthcare system. Embodying the departments values in everything that you do.

The Customer Services Clerk is responsible for ensuring an efficient service to our internal and external customers to enable the Supply Department of Te Whatu Ora Healthcare NZ to meet its obligations

Specifically, the role is responsible for:
General systems, maintenance, data entry and processing

Working closely with our finance systems teams and administrators to ensure accuracy and integrity within the database.

Customer Service base and central communications for the department

Invoice review and processing functions

Community and Client support

Community Transport Liaison

Internal and External Supply Chain support

Training and development for Supply Service Teams

Maintaining and review Supply Services Agreements

Reporting and review Supply Service KPI

**Ngā pūkenga me ngā wheako | Skills and experience**

Excellent customer service and interpersonal skills

High level of written and verbal communication

Strong organisational skills accompanied by great attention to detail

Ability to excel in a team environment and build sustainable relationships

Experience and knowledge of Supply Chain operations and WMS

Experience and knowledge of administrative and reporting functions

An analytical approach to problem solving and solution focused

Experience with Oracle finance system desirable

A 'can do' attitude and enthusiastic approach

This position is working 40 hours per week. The hours are Monday to Friday 8am to 4.30pm and there is on site parking available.

**Mō mātou | About Us**
- 'Ko ngā tāngata, te mātua mahi_ - _Putting people at the heart of all we do'_

We are committed to honouring Te Tiriti o Waitangi and its principles by ensuring our partnership with Māori are at the forefront of all our conversations. We believe in improving, promoting, and protecting the health and well-being of the Canterbury and the West Coast community.

The culture at Canterbury District Health Board, is driven by our **ā Mātou Uara (Our Value''''s)**:

- Care and respect for others - Manaaki me te whakaute i te tangata.
- Integrity in all we do - Hāpai i ā mātou mahi katoa i runga i te pono.
- Responsibility for outcomes - Te Takohanga i ngā hua

**Ngā hua | Benefits of working at Te Whata Ora [Health NZ]**

When you work at Te Whata Ora [Health NZ] you are part of a wider whānau that will support you along your journey. We offer great coaching, mentoring and learning outcomes for all staff. We are always improving our facilities across all campuses and have amazing discounts from select retailers, restaurants and businesses. At the DHB, you are part of something greater than yourself and encouraged to be your unique self.

We have a range of clinical and non-clinical roles at Te Whata Ora [Health NZ], there could be a place for you

Please visit our careers website for other roles and find your ideal fit within Te Whata Ora [Health NZ]

**The Future of the Health Industry**

**Nau mai, haere mai, tauti mai

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