Qualmark Specialist

Full time, Permanent role
- Based in Auckland
- Focused on Experience Sector

Qualmark is New Zealand tourism's official quality assurance organisation and is 100% owned by Tourism New Zealand. When a business displays the Qualmark symbol you can be assured that it has met stringent quality and sustainable business standards.
What will you be doing | Ngā whainga
Due to changes within our Qualmark team we have created several permanent opportunities within our team of Qualmark Specialists. This role is based in Auckland and covers the Auckland and Waikato regions and is supported by a central team who are based in Auckland.
As the tourism expert your key focus will be to provide our members with a clear assessment of their business using Qualmark's sustainable tourism business evaluation criteria and to develop action plans for each business to ensure they continue to deliver high quality experiences. You will play an important role in businesses becoming more sustainable from a people, environmental and operational perspective.
The role ensures there is timely, efficient and accurate execution of Qualmark assessments with Qualmark members from the Experience sector which include but not limited to Tourism Activities/Operators and Transport Providers.
What you will need | Ngā pūkenga mō tēnei tūranga
- Experience in quality assurance and quality assessment.
- Good written communication skills and able to write reports for businesses.
- Strong customer centric and relationship management approach.
- Experience in engaging with business owners and a strong commitment to supporting the industry to deliver quality experiences.
- Experience using CRM systems and a high level of proficiency in Word & Excel
- Experience in the Tourism sector preferably in the transport or experiences sector
- Experience working with businesses operating with Approved Destination Status (ADS)
- Excellent knowledge of operational procedures and business management within the sector
- Ability to identify opportunities for business improvements.
- Experience in safety management and assessments.
- A full driver's licence and the ability to travel domestically is a key requirement as you'll be travelling to some of New Zealand's amazing locations.

Sound like you | Māu rānei
At Qualmark we are a collaborative team who are deeply connected and care for each other and New Zealand. We work together with our global whanau to deliver extraordinary work. Become part of a fun, global team which has shared goals of enriching Aotearoa NZ, industry and manuhiri.
Come join us | Hono mai ki a mātou

**Applications close**: Friday 15th September