Delivery Director, Managed Services, Auckland Nz

6 months ago

Auckland City, New Zealand Visa Full time

**Company Description**
Visa is a world leader in payments and technology, with over 259 billion payments transactions flowing safely between consumers, merchants, financial institutions, and government entities in more than 200 countries and territories each year. Our mission is to connect the world through the most innovative, convenient, reliable, and secure payments network, enabling individuals, businesses, and economies to thrive while driven by a common purpose - to uplift everyone, everywhere by being the best way to pay and be paid.

Make an impact with a purpose-driven industry leader. Join us today and experience Life at Visa.

This role will have three core responsibilities:
**_
Delivery Director:_**
- Lead recruitment of resources for Managed Services projects including working with third party suppliers to source talent (either locally or abroad) to onboard into our client’s business.
- Lead and oversee multi-skilled teams to deliver projects that produce high quality outcome for clients.
- Managing stakeholders in a complex environment and at senior levels - across the client and Visa.
- Ability to guide teams through their responsibility for the overall client’s delivery end-to-end.
- A portion of this role’s time will be embedded with Visa’s clients to support Delivery Leads, building team culture, driving performance and delivery to the highest standards.

**_
Business Development:_**
- Work closely with the market Account Executives and VCA Client Leads to bring together the best of Visa, creating end-to-end programs of support that might encompass a broad range of Visa services and capabilities with the goal of will delivering the best outcomes for our clients.
- Build strong relationships with clients to deeply understand their business and challenges, sharing these insights with internal Visa stakeholders to ensure a common understanding and enable the identification of other opportunities for Visa to add value to the client’s business.
- Over time, build out a knowledge base on Visa’s products and services (including advisory) to provide opportunities to support our clients through other parts of the business.
- Liaise with the Visa Consulting & Analytics Client Leads and cross functional teams to develop the most appropriate Managed Services solution to deploy include resources requirements, operating model and phasing of squad implementation.
- Develop pricing proposals for projects.
- **_Internal Program Management:_**:

- This role reports into the Head of Managed Services AUNZSP and will also work closely with the Head of VCA NZSP to develop the Managed Service value proposition for NZSP clients, creating a joined-up narrative which articulates how Managed Services fits within the broader VCA offering, and its contribution to a holistic VCA value proposition to clients.
- Provide inspirational leadership by building, developing, and managing a high performing and diverse team, which differentiates through innovation, speed, pace, diversity of thought and employee engagement.
- Document processes, key learnings and best practices in artefacts that can be reused across the team.
- Lead initiatives that have program wide or market wide benefits (i.e., new suppliers’ identification and onboarding).
- This is a hybrid position. Hybrid employees can alternate time between both remote and office. Employees in hybrid roles are expected to work from the office 2-3 set days a week (determined by leadership/site), with a general guidepost of being in the office 50% or more of the time based on business needs._
**Qualifications**

Key Competencies:

- Active Contributor to Team Success - Actively participating as a member of the Managed Service Leadership Team, and NZSP VCA team. Makes suggestions for achieving team goals or performing team functions, provides necessary assistance to remove obstacles to help the team accomplish its goals.
- Decision Making - Identifying and understanding issues, problems, and opportunities, comparing data from different sources to draw conclusions, using effective approaches for choosing a course of action or developing appropriate solutions, taking action that is consistent with available facts, constraints, and probable consequences.
- High-Impact Communication - Clearly and succinctly conveying information and ideas to individuals and groups in a variety of situations, communicating in a focused and compelling way that drives others thoughts and actions.
- Tenacity - Staying with a position or plan of action until the desired objective is obtained or is no longer reasonably attainable. Adjusts focus when it becomes obvious that a goal cannot be achieved, redirects energy into related achievable goals if appropriate.
- Building Strategic Work Relationships - Developing and using collaborative relationships to facilitate the accomplishment of work goals. Establishes good interpersonal relationships by helping people feel valued, appreciated, a

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