Interrai Service Desk Support

2 weeks ago


Wellington City, New Zealand H2R Consulting Full time

**Location**:
Wellington

Type:
Permanent / Full Time

Reference:
686328

Are you a skilled and enthusiastic Service Desk Support professional looking for an exciting new opportunity? Our client, a leading public sector organisation, is seeking a motivated and dedicated individual to join their team as a Service Desk Support.

**Key Accountabilities**:

- Incident Management: Manage level 1 issues and change requests i.e., password resets, user setups, security certificates. Keep an accurate and up-to-date log of each incident that is reported, including the category/type of incident.
- Escalation Management: Act as escalation point for all incidents and requests to 2nd and 3rd line support teams, as necessary.

**Person Specification**:
Experience, Education and qualifications
- Experience working within a telecommunications or similar service provider
- Customer service experience
- Experience/understanding of ITIL methodology (desirable)

Skills and Abilities:

- Excellent customer service skills with a strong commitment to providing high-quality service to customers
- Ability to work well under pressure and manage multiple priorities in a fast-paced environment
- Strong problem-solving skills and ability to think creatively to resolve complex issues
- Good attention to detail and ability to maintain accurate records
- Excellent communication and interpersonal skills, both written and verbal
- Ability to work effectively both independently and as part of a team

Personal Attributes:

- Positive attitude with a willingness to learn and develop new skills
- Ability to work collaboratively with colleagues and stakeholders at all levels
- Demonstrated commitment to confidentiality and the ability to handle sensitive information with discretion
- Flexibility and adaptability to changing priorities and business needs

If you are a customer-focused individual with a passion for delivering excellent service, then we want to hear from you



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