Customer Service Representative
6 months ago
**_Customer Service Representative (CSR) - _**_Gilmour's Tauranga_**
Gilmour's Tauranga is seeking a skilled and customer-focused Customer Service Representative (CSR) to join our team and become an integral part of our success.
If you are a skilled CSR with excellent customer service skills, this position is for you
**About us**:
Gilmour's Tauranga is a leading and well-established wholesale Food & Beverage distribution company dedicated to providing top-quality products and exceptional service to our valued customers.
**Working hours**
Monday to Friday from 09:00 - 17:00
**Responsibilities**
As a CSR at Gilmours Tauranga, you will be at the forefront of our customer interactions over the phone, playing a pivotal role in ensuring their satisfaction. Your responsibilities will include:
- Handling inbound calls from customers, addressing inquiries, taking orders, and providing comprehensive product information.
- Resolving customer complaints and issues promptly and professionally, going the extra mile to ensure complete satisfaction.
- Collaborating with the on-road sales team to provide seamless support and maintain strong client relationships.
- Accurate and efficient keying of orders into our systems to facilitate smooth operations.
- Coordinating with various internal departments to promptly address customer queries and concerns.
- Offering product recommendations and identifying upselling opportunities to promote additional sales.
- Maintaining a thorough knowledge of our products, buyer's guide promotions, and staying up to date with industry trends.
**Requirements**:
To excel in this role, you should possess the following qualifications:
- Previous customer service experience, preferably in a wholesale or food and beverage setting.
- Familiarity with Salesforce and SAP will be advantageous.
- Excellent communication skills, both written and verbal, with a friendly and customer-centric approach.
- Strong problem-solving abilities, ensuring that customer issues are resolved with tact and efficiency.
- Ability to thrive in a fast-paced environment, managing multiple tasks with keen attention to detail.
- A collaborative team player with a positive attitude and a desire to contribute to the company's overall success.
- Basic computer and phone skills, including familiarity with order processing systems.
**Perks and Benefits**
- Competitive hourly rate and KiwiSaver contribution.
- Comprehensive training and ongoing support.
- Positive, supportive, and inclusive work environment where people feel valued and appreciated.
- 10% employee discounts on our wide range of Food & Beverage products.
- Access to great perks on the Foodies app, offering discounts in 40+ stores.
- Access to a well-being platform.
If you have what it takes to become a valuable member of our team, join Gilmours Tauranga today and be part of a dynamic and rewarding work environment where your skills and passion for customer service will be appreciated and recognized. Don't miss this opportunity to make a difference and grow with us
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