Assistant Manager- Ibis Wellington

3 weeks ago

Wellington City, New Zealand ibis Wellington Full time

Company Description

Accor Wellington represents a portfolio of leading hotels including Sofitel, Mövenpick, Novotel and Ibis Hotels. Joining Accor provides a number of opportunities across all of our Wellington properties

**Job Description**:
Inspiring and engaging. As Assistant Manager, you will show your leadership and interpersonal strengths to maximize the Rooms Operations, and ensure an exceptional guest journey.

We are looking for a Assistant Manager to come join our small and dedicated team. If you love working in hospitality, and you’re looking for your next opportunity. A role with us could be the beginning of a new career.

This position reports directly to the Front Office Manager.

If you have a passion for service, attention to detail then we want to hear from you

Key Duties:

- Proficiently operate the Front Desk including the checking and preparing of reports and statistical information in accordance with service standards and procedures during the night shift. Take responsibility for the safety and security of the building responding to emergency situations and any guest concerns within guidelines
- Lead and manage all aspects of the Front Office departments and ensure all service standards are followed with friendly and engaging service
- Handle guest concerns and react quickly, tracking and notifying proper areas to guarantee memorable moments for our guests
- Maximize rooms revenue through participating in yield management meetings and implementing supporting agreed upon Revenue Management strategies and practices
- Totally conversant PMS and balance procedures. Run reports and draw up statistical information as required by finance policies and procedures and as requested by the Front Office Manager.
- Complete computer system backups and save in accordance with finance policies and procedures.
- Supervision of night lobby services, ensuring guest arrivals and departures are as efficient as possible.
- Be aware of room availability and sensitively manager overbooking situations where late night “bumping” is required.
- Ensure telephones are answered promptly and professionally following service procedures
- Ensure the cleanliness/neatness of the hotel including back areas by monitoring night cleaning activities
- Programme wake up calls ensuring these are received. Order newspapers as necessary.
- Fully aware of the action to be taken and ensure the safety of guests and staff in the event of an emergency such as fire, armed hold up or bomb threat in accordance with procedures laid down in emergency policies and procedures
- Research, recommend and liaise with the Front Office Manager regarding procedures to improve the overall efficiency of the department.
- Report immediately to the Front Office Manager or EAM unusual occurrences or security issues, ensure correct documentation has been completed
- Ensure maintenance requests are completed and forwarded to AM shift Assistant Manager. Call Chief Engineer in emergencies.
- Adherence to Emergency Communication procedures ensuring that enquiries from the media are only responded to by the nominated spokesperson
- Any other duties assigned by your Manager.

**Qualifications**:

- Service focused personality is essential and previous leadership experience required
- Prior experience working with Opera or a related system is preferred
- Proven ability to build and maintain good relationships with all stakeholders
- LCQ Certificate
- Managers Certificate
- Minimum 6-12 months’ work experience in a similar position
- Communicate thoughts, actions and opportunities clearly with strong networking skills
- Ability to lead by example, believe in a strong team culture and set the scene for high performance

Additional Information

**Benefits**:

- Staff meals while on duty
- Uniform provided & laundered
- Accommodation discounts & Free Anniversary Stay
- Discounted benefits throughout Accor
- Staff celebration & tenure recognition
- Heartist referral program
- Employee Assistance Program
- Fantastic career growth opportunities
- On-going training, learning and development
- Ability to make a difference in the local community through our Corporate Social Responsibility activities

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.

Do what you love, care for the world, dare to challenge the status quo #BELIMITLESS

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