Senior Problem and Change Advisor

1 day ago


Wellington City, New Zealand The Treasury Full time

**_We are looking for a dedicated advisor, passionate about service management with experience in incident management, problem management, and change management._**
- _ Are you interested in being part of an inclusive team and having a key role in delivering IT services to government agencies whose purpose is to support all New Zealanders, lift living standards, and advance a resilient nation?_
- _ Do you see any occasion as a learning opportunity to improve and grow?_
- _ Do you value things done well and being recognised for your own unique contribution?_

**Mō mātou | About Us**

Our vision is lifting living standards for all New Zealanders.

As Te Tai Ōhanga, we are committed to tiakitanga (guardianship, caring, protection, upkeep) to make New Zealand a better place for people today and in the future.

The Corporate and Shared Service (CSS) Group plays a lead role to achieve the Treasury's vision. It is a strategic and operational lead at the centre of the Treasury. The CSS group provides the foundations for Treasury's organisational strategy, ensuring it has the resilience, capability and values that underpin organisational success.

As part of the Central Agencies Shared Services agreement, our business unit Information and Technology also delivers timely, quality, and cost-effective services to other agencies. This shared service supports a state sector-wide objective to improve the efficiency and effectiveness of government.

**Kōrero mō te tūranga | About the Role**

In this role, you will be a key member of our team leading the problem management practice to improve our services.
You will support the team to identify the root causes of relevant incidents and coordinate the activities to fix prioritised problems.

You will be one of the incident managers responding to critical and high priority incidents during business hours; and you will be responsible to maintain our incident management process effective and efficient.

As part of the Service Management team, you will contribute to promoting a continuous improvement culture and participate in other Information Technology Service management (ITSM) practices, including being a back-up for the change manager role.

**Ō pūmanawa | About You**
- Graduate qualification, preferably in Information Technology
- ITIL 4 certification or experience
- Relevant experience in ITSM problems and incidents management
- Experience in ITSM change management is preferred but not compulsory

**Ko ngā hua | What we Offer**
- The opportunity to work in a supportive and high-performing team and internal opportunities across the organisation
- An environment where excellence is recognised, and staff are encouraged to develop their own talents and potential
- A workplace that values diversity and inclusion and recognises the value of your lived experiences
- Flexible work arrangements (including working from home) and encouragement to enjoy a positive work/life balance
- A range of health and wellbeing initiatives
- 5 weeks annual leave for permanent full-time employees (pro-rated for part-time employees)



  • Wellington City, New Zealand New Zealand Government Full time

    We are looking for a dedicated advisor, passionate about service management with experience in incident management, problem management, and change management. - Are you interested in being part of an inclusive team and having a key role in delivering IT services to government agencies whose purpose is to support all New Zealanders, lift living standards, and...


  • Wellington, New Zealand Greater Wellington Regional Council Full time

    We're looking for a focussed Senior Advisor to join our Climate Change team in a newly created role. This is a permanent, full-time role based in the Wellington region, with flexible working options.About the role:Climate change is a key area of strategic focus for Greater Wellington, so our advisors work in a supportive environment and cover a broad...


  • Wellington City, New Zealand KiwiRail Full time

    Permanent, full-time position - Based in Auckland or Wellington **About Us** KiwiRail delivers sustainable and inclusive growth for our customers, communities, and people. For over 150 years, we’ve connected communities, transported goods, and showcased New Zealand’s stunning landscapes. Our purpose, ‘Stronger Connections, Better New Zealand,’...

  • Senior Advisor

    7 months ago


    Wellington City, New Zealand New Zealand Government Full time

    Te Whiwhinga mahi | The opportunity This is a fabulous opportunity for a dynamic and energetic Senior Advisor to contribute to the next phase of our Waka Kotahi journey. As part of the Te kāpehu change team you will have a chance to work with our Executive Leaders and be at the forefront of driving change through the organisation Providing guidance and...

  • Senior Advisor

    3 days ago


    Wellington, New Zealand Ministry Of Justice (New Zealand) Full time

    Senior Advisor, Design and Implementation - 2 Fixed Term Full Time Opportunities Are you excited about making improvements to our justice system?Are you a critical thinker who enjoys problem solving?Do you thrive in a project team environment?We're seeking Senior Advisors to join the Design and Implementation team in Commissioning and Service Improvement...

  • Senior Advisor

    4 days ago


    Wellington, New Zealand Ministry Of Justice (New Zealand) Full time

    Senior Advisor, Design and Implementation - 2 Fixed Term Full Time OpportunitiesAre you excited about making improvements to our justice system?Are you a critical thinker who enjoys problem solving?Do you thrive in a project team environment?We're seeking Senior Advisors to join the Design and Implementation team in Commissioning and Service Improvement...

  • Senior Advisor

    1 week ago


    Wellington, New Zealand Ministry Of Justice Full time

    Job Description Senior Advisor, Design and Implementation - 2 Fixed Term Full Time Opportunities Are you excited about making improvements to our justice system?Are you a critical thinker who enjoys problem solving?Do you thrive in a project team environment?We're seeking Senior Advisors to join the Design and Implementation team in Commissioning and...

  • Senior Advisor

    2 weeks ago


    Wellington City, New Zealand New Zealand Government Full time

    Senior Advisor, Operations Support, National Service Delivery The National Service Delivery unit (NSD) provides a range of justice services to customers around New Zealand that assist with administering the court system. **These services include**: - Administering legal aid for those who can't afford a lawyer - Collecting court ordered fines and...

  • Senior Advisor

    14 hours ago


    Wellington City, New Zealand New Zealand Government Full time

    Senior Advisor, Operations Support, National Service Delivery (12-month Secondment) The National Service Delivery unit (NSD) provides a range of justice services to customers around New Zealand that assist with administering the court system. **These services include**: - Administering legal aid for those who can't afford a lawyer - Collecting court...

  • Senior Advisor

    14 hours ago


    Wellington City, New Zealand New Zealand Ministry of Justice Full time

    **Senior Advisor, **Operations Support, National Service Delivery (1**2-month Secondment)** The National Service Delivery unit (NSD) provides a range of justice services to customers around New Zealand that assist with administering the court system. These services include: - Administering legal aid for those who can't afford a lawyer - Collecting court...

  • Change Advisor

    5 days ago


    Auckland City, New Zealand Beca Full time

    **Change Advisor** **Fixed term - 12 months** **_Communicate the messages which help streamline process and add value from enterprise system change_** **Why Beca?** Our clients are transforming communities and changing lives. We are the problem-solvers - the thinkers, the creators, the planners and practitioners - who understand the vision of our clients...

  • Senior Advisor

    7 days ago


    Wellington City, New Zealand New Zealand Ministry of Justice Full time

    **Senior Advisor** **Operations Support, National Service Delivery, Wellington** **Permanent, Full Time** **Te whiwhinga mahi/The Opportunity** We are seeking an experienced Senior Advisor to join our Operations Support team within National Service Delivery to provide high quality support services and lead process improvement initiatives. As a Senior...


  • Wellington City, New Zealand Madison Recruitment Full time

    We are looking for **Change & Engagement Communications Advisors **at various levels of seniority for a huge **Transformation Project** - Career Development Opportunity for Principals, and Seniors - Exciting Opportunity for Change, and Engagement Communications Advisors - Work with Senior Leaders on a large scale Transformation Project **About the...


  • Wellington City, New Zealand New Zealand Government Full time

    **Type**: Permanent Hours: Full time Location: Wellington Business Group: Te Waka Aukaha/Planning, Design and Assurance Branch: Kāwai ki te Iwi / Service Delivery and Operations Salary: $71,162 - $94,865 If you're interested in making change happen, we want to hear from you. The Service Delivery and Operations Group, Kāwai ki te Iwi has an important role -...


  • Wellington City, New Zealand New Zealand Government Full time

    Advisor, Senior, and Principal roles in our System Policy branch - Join us as an Advisor, a Senior Advisor, or a Principal Advisor and help us transform New Zealand's housing and urban development landscape. - Use your expertise and creativity to tackle complex and sensitive issues, making a real difference in the lives of New Zealanders. - Work with us to...

  • Senior Policy Advisor

    3 months ago


    Wellington City, New Zealand New Zealand Government Full time

    Senior Policy Advisors x 2 Fixed term (parental leave cover)National Office - Wellington Ehara taku toa i te toa takitahi, engari he toa takitiniSuccess is not the work of one, but the work of many. Te Haeata/The Opportunity Do you want to help solve complex problems with real life impact on the lives of New Zealanders and their human rights? Do you want to...

  • Senior Policy Advisor

    3 months ago


    Wellington City, New Zealand New Zealand Ministry of Justice Full time

    **Senior Policy Advisors x 2** **Fixed term (parental leave cover)** National Office - Wellington - Ehara taku toa i te toa takitahi, engari he toa takitini_ - Success is not the work of one, but the work of many._ **Te Haeata/The Opportunity** Do you want to help solve complex problems with real life impact on the lives of New Zealanders and their human...

  • Senior/policy Advisor

    14 hours ago


    Wellington City, New Zealand Department of Conservation Full time

    Toitū te marae a Tāne, toitū te marae a Tangaroa, toitū te tangata. If the land is well and the sea is well, the people will thrive. The Department of Conservation's vision is for Aotearoa, New Zealand is to be the greatest living space on Earth. It is responsible for some of the most important issues facing Aotearoa, New Zealand: how to look after our...


  • Wellington, New Zealand Ministry Of Business, Innovation And Employment Full time

    Discover a career with purpose at MBIEDo you have proven experience in delivering or developing customer value by putting customer needs at the centre of your work?Can you think strategically and effectively manage relationships with others?Can you build trust, inspire and influence people?Are you a great written and oral communicator, with an eye for...

  • Senior Policy Advisor

    7 months ago


    Wellington City, New Zealand New Zealand Government Full time

    The Department of Conservation Te Papa Atawhai (DOC) has a vision for Aotearoa, New Zealand to be the greatest living space on Earth. It is responsible for some of the most important issues facing Aotearoa, New Zealand: how to look after our unique environment in a way that benefits current and future generations. We have a new and ambitious strategy focused...