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Internal Technical Sales Support

4 months ago

Auckland City, New Zealand Kings Recruitment Full time

B2B client centric role within design-led construction (steel) manufacturing.
- Be key liaison for clients incl. construction firms and architects.
- Join a great cohesive team in East Tamaki. 8am-4.30 Mon-Fri.

If you have a passion for commercial architecture and providing exceptional customer service, you will love this role

Working within the commercial construction industry, with on-site manufacturing of beautifully designed and engineered perforated steel and aluminum outdoor facades and screen systems.

You will be charged with being a key liaison with a large range of customers such as architects, project managers, engineers and homeowners, ensuring you provide optimum customer service to all internal and external stakeholders.

**WHY WORK HERE**
If you have a passion for sustainable manufacturing and beautiful design, you will love being part of this market leading engineering team.
- Company culture where you will be valued and rewarded working in a cohesive fun team who work hard but also have fun.
- Full training and career development on offer.
- 12-month contract to start.
- People focused with a flat friendly management structure.
- Hours are 8am-4.30pm Mon-Fri, so you can achieve great work / life balance.
- Opportunity to work 1 - 2 days a week from home (if you wish) once fully trained and established in the role.

**THE ROLE**
From initial technical advice, quotes to order release, you will be a key liaison to clients.
- Deliver both exceptional friendly, professional service.
- Be a first point of contact for incoming calls and inquiries.
- Maintaining relationships with customers.
- Working with internal stakeholders to provide support.
- Answering customer queries in regard to pricing, turnaround and technical information.
- Enter, maintain and review customer pricing and CRM.

**ABOUT YOU**
With a passion for delivering optimum service and experience within construction or steel industries (or similar manufacturing environment).
- Ability to read (and quote off) basic building plans is essential.
- Min of 2 years’ experience in Customer Service or Sales Support where you are tasked with delivering product solutions, which can be bespoke and complex.
- Professional business-level communication style - both verbal and written.
- A keen relationship builder, you genuinely enjoy being on the phone and providing optimum bespoke solutions to your clients.
- A track record to collaborating with other departments to ensure seamless communication and alignment with internal stakeholders.
- Strong analytical and problem-solving skills.
- Good knowledge and experience in software programs such as Outlook, Word, Excel, CRM and ERP systems.
- Exceptional accuracy in data-entry with high numerical aptitude.
- Excellent time management and ability to juggle and prioritize in a fast-paced role.
- Intelligent, professional, well-presented with exceptional communication skills (both written and verbal) and the ability to build rapport quickly.
- Team player. Positive and engaging. You bring energy, charisma, and a great sense of humour.

**HOW TO APPLY**

Please note we cannot reply to every applicant, but all those successful for interview will be contacted within 5 working days.

IntTechSalesSup - CB - March 2024