Customer Development Manager Woolworths

4 months ago

Auckland City, New Zealand Colgate-Palmolive Full time

No Relocation Assistance Offered
156577 - Auckland, North Island, New Zealand

**Who We Are**
Colgate-Palmolive Company is a caring, innovative growth company that is reimagining a healthier future for all people, their pets and our planet. Focused on Oral Care, Personal Care, Home Care and Pet Nutrition, we sell our products in more than 200 countries and territories under brands such as Colgate, Palmolive, elmex, hello, meridol, Sorriso, Tom’s of Maine, EltaMD, Filorga, Irish Spring, PCA SKIN, Protex, Sanex, Softsoap, Speed Stick, Ajax, Axion, Fabuloso, Soupline and Suavitel, as well as Hill’s Pet Nutrition.

We are recognized for our leadership and innovation in promoting sustainability and community wellbeing, including our achievements in decreasing plastic waste and promoting recyclability, saving water, conserving natural resources and improving children’s oral health.

If you want to work for a company that lives by their values, then give your career a reason to smile and join our global team

**About Colgate-Palmolive**

Do you want to come to work with a smile and leave with one as well? In between those smiles, your day consists of connecting with others across the world, full of stimulating discussions, and making impactful contributions

If this is how you see your career, Colgate is the place to be Our dependable household brands, dedicated employees, and sustainability commitments make us a company passionate about building a future to smile about for our employees, consumers, and surrounding communities. We win as a global organization by continually learning and collaborating. The pride in our brand fuels a workplace that encourages creative thinking, champions experimentation, and promotes authenticity which has contributed to our enduring success. If you want to work for a company that lives by their values, then give your career a reason to smile...every single day.

**Position Description**

Reporting to the Customer Development Team leader, the Woolworths Customer Development Manager will be pivotal in accelerating growth in this strategic retailer, growing customer engagement and collaboration and building our brand penetration across the Awareness, Consideration, Purchase and Loyalty framework.

This role will be responsible for developing & implementing Omnichannel Customer Joint Value Plans that align with Colgate Channel and Brand strategies. These Joint Value Plans will achieve sales goals, sustainable profitability, grow market share, build brand equity and build strong levels of customer engagement. Critical to this exciting role, is an ability to work within a cross functional team in a fast paced environment with numerous internal and external partners.

This role will champion a growth mindset with strong ambitions to grow, underpinned by data, insights, standard process learning and collaboration. Building a comprehensive understanding of the Woolworths Ecosystem will be key, and it will be paramount to share the knowledge back to the organisation in order to unlock growth oppor

The role has great freedom to perform within the framework and suits a highly curious and passionate individual.

**Key Responsibilities**
- Develops and implements Joint Business Plans (JBP) and initiatives - regularly meets with assigned Customers and conducts Quarterly Business Reviews with cross-functional from internal & external teams
- Development of retailer strategy, promotion and action plans to accelerate growth that incorporates customer insights and data. As well as close customer gaps, and post-event analysis and recommendations.
- Owns the day-to-day customer relationship with the Category Buying team negotiate/ influence to complete approved Customer plans
- Establish partnerships with retail marketing, marketing and Digital teams. Externally with Category, WooliesX, Cartology and the other retail platforms. These relationships thrive on mutual trust and integrity to achieve deliverables and complete the strategy and goals.
- Monitoring key critical metric scorecards driving continuous improvement - Sales Growth, Share growth ahead of category, reduce OOS and more.
- Develop, negotiate, implement Category Management initiatives including 6P + A plans (Product, Placement, Price, Promotion, POP, Persuasion and Availability) - ensure issues are quickly addressed
- Driving digital acceleration and ensuring we are winning in the brilliant basics; driving strong portfolio and content opportunities on site where possible.
- Understand retail analytics and leverage the insight to storytell and unlock opportunities.
- Actively supervise & share Customer news & developments, including what winning/competitive brands are doing
- Responsible for monthly discipline in order to manage forecasting, targets and stock weight.
- Implementing and maintaining Category Management initiatives. Driving retailer efficiencies and margin improvements - Revenue Growth Management externalised and cu

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