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Sre Practice Lead

4 months ago

Auckland City, New Zealand Fidelity Life Full time

Permanent, fulltime role
- Awesome flexible working opportunities

The Opportunity:
You will also be responsible for the Production Support, Incident Management and Problem Management across Core, Digital & Data Platforms. You will be engaging with Platform Leads and relevant business stakeholders to understand business SLAs and establish appropriate SLI/SLOs. This role provides line management of Site Reliability Engineers, DevOps Engineers, Performance Engineers, Support Engineers, and Support Analysts who are part of the Platforms team.

Some key areas of responsibilities include:

- Creating and managing a high performing team of SREs and Support Analysts who are well trained, motivated, and capable of running and supporting solutions across Core, Digital and Data Platforms.
- Establishing and leading the adoption of SRE practices by establishing a community where SREs, DevOps Engineers and other Software Engineers can collaborate, share information, and improve their skills as a team
- Ensure that SRE and Support teams have access to the right tools to deliver on the strategy
- Provide guidance and technical leadership to the team in support of the Production systems
- Define SRE principles and practices that are aligned to Fidelity’s Life’s business strategy and appropriate to deliver expected business benefits

About You:
With a minimum of 2 years’ experience within Technology in a similar role / environment you’ll have a proven track record with managing successful teams, people leadership and coaching. You are focused on delivering high-quality solutions that meet customer needs. You’ll have exceptional communication skills (both written and verbal), enjoy collaboration and have a strong level of commercial acumen, and strategic thinking ability.

Together with this you will bring:

- A formal tertiary qualification in technology, such as a BE, BSc (Hons) (or equivalent)
- Strong understanding and experience working with Agile delivery methods
- Strong financial and risk management experience
- Strong technical aptitude and experience developing with Microsoft Cloud products and services
- Ability to lead high performing teams
- Experience in managing performance within the team

About Us:
At Fidelity Life, we’re super proud to be New Zealand’s largest locally owned and operated life insurer. Our people are connected by our purpose to give New Zealanders certainty to live a more rewarding life; and by our aspiration to reimagine life insurance so we can protect even more New Zealanders.

We’re bringing our purpose and aspiration to life through an exciting customer led transformation. It’s easy to talk that talk, but we’re already walking the walk - building new data / insights and digital capabilities to unlock a deep understanding of our customers, and provide innovative solutions and experiences that meet their needs.

We also know our future success requires us to step up and help New Zealand meet some big challenges - like responding to climate change and achieving better outcomes for communities who are being left behind.

So taking our lead from what our customers, people, partners, shareholders and the wider community expect of us, we’re exploring ways to be more community and environment aware, ensuring we contribute to a sustainable future for all New Zealanders.

In short, we have big aspirations and a big plan to deliver them - and we’re looking for people like you to help make it happen.