Operations Support Team Leader

3 weeks ago

Dunedin, New Zealand Vector NZ Full time

Operations Support Team Leader
- 15 Saint Albans Street, Bradford, Dunedin 9011, New Zealand
- Full-time
- Department: HRV
- Engagement type: Permanent - Employee

At HRV we believe everyone should love the feeling of coming home. In fact, since we started in 2003, we've helped over 500,000 Kiwis love the feeling of coming back to a warm, dry home. We provide whole home solutions, covering Ventilation, Water Filtration, Heat Pumps and Air Conditioning. Since 2017 we have been part of Vector Limited, so you know you have the backing of one of New Zealand's largest companies. People with the right spark give us the power to achieve our vision of delighting our customers with comfortable, energy-efficient homes.

**About the role**:
Based in Dunedin, our Otago team have an opportunity for an Operations Support Team Leader to join our high performing team. We offer a friendly and inviting team environment with ongoing support provided.

Reporting to the Operations Manager, this is a key role within the Otago Operations Team. You will be responsible for ensuring the smooth running of the Dunedin office. Key aspects of this role include stock management; office ordering; recruitment, onboarding our new team members; running toolbox meetings when required to keep the team informed and safe; being the health and safety representative; conducting on-the-job training to keep the team’s knowledge and skills current, and delivering a high level of customer service through face to face interactions, whether its selling our products, booking appointments or attending customer service visits.

**Who we are looking for**:
Someone who thrives in a dynamic and fast paced role, where you will showcase your excellent administrative skills while working in a consistent, organised and timely manner. You will have a proactive eye for detail, identifying opportunities to enhance our processes and solve problems as they arise. Exceptional communication skills, problem solving and being self-motivated will come naturally to you, along with a desire to learn, grow with the business and develop your career.

To succeed in this role, we’re looking for someone with:

- Coordinator or Administration experience or similar
- Excellent communication and relationship building skills
- Good written and verbal skills
- Excellent time management
- Excellent customer service and ability to solve problems effectively
- An empathetic and positive nature as well as a good sense of humour
- A commitment to health and safety

**What we can offer you**:
You will be provided with a competitive hourly rate. We also offer ongoing support and professional development.

You will join a company with strong ethics and values who genuinely cares about their people and a supportive team environment with a positive and inclusive culture. We like to celebrate success and have some fun. Many of the team have been with the business for some time, adding to a stable and enjoyable team environment.

We also offer a great range of benefits including:

- Paid Birthday Leave
- Employee Assistance Programme
- Employee Recognition Programme (quarterly and annual awards to mention a couple)
- Staff discounts on a range of great brands (Noel Leeming, Place Makers, Repco, Torpedo 7, Pita Pit and many more)
- Access to our employee benefits portal (discounted movie tickets for Event and Hoyts Cinemas, discounted gift cards for stores like Countdown, Farmers, The Warehouse, Briscoes and more)

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