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Visitor Centre Lead

1 month ago

Stewart Island, New Zealand New Zealand Government Full time

Are you resourceful and adaptable? Do you enjoy delivering excellent customer service while mentoring and leading others to do the same?
- If so, now is your opportunity to live, work, and play in this truly untouched part of Aotearoa
- Full time, permanent role based on Stewart Island | Rakiura.
- 4 weeks + 3 days annual leave per year.

Toitū te marae a Tāne-Mahuta, toitū te marae a Tangaroa, toitū te tangata
If the land is well and the sea is well, the people will thrive

Department of Conservation Te Papa Atawhai (DOC) serves to protect and sustain nature across Aotearoa. We put nature and people at the heart of our mahi, guided by te reo Māori, te ao Māori and Te Tiriti o Waitangi. We do this by:

- Protecting land, species, ecosystems, and cultural heritage for conservation purposes
- Managing threats and adverse impacts
- Being a voice for conservation
- Connecting people to nature

He angitūtanga | About the role
The Visitor Centre Lead will be part of the District Leadership Team, you will directly support the Supervisor and will work closely with both the Visitor Centre staff and the leadership team. You will lead, train and mentor staff members, plan, and schedule work for the team, and cultivate a strong health and safety culture.
DOC's Visitor Centres are the gateway to conservation, providing visitors with information to enhance their recreation experiences. This Visitor Centre team is passionate about the work they do and has a culture of inclusiveness and support with whanau at the core. You will be part of a team focused on delivering excellent customer service.
The Visitor Centre is open seven days a week, based in the heart of Oban, Stewart Island/Rakiura. You will work predominantly Monday to Friday but must be open to infrequent weekend work, if required.

**The role varies from day to day and can include**:

- Providing visitors with up to date information about recreational opportunities locally and throughout the country, local conservation projects, current and forecast weather, condition of tracks and huts, and transport available locally
- Promoting and selling national and local conservation recreation opportunities, including Great Walks bookings
- Promoting and selling conservation merchandise and the core range of products in the Visitor Centre
- Ensuring storytelling and interpretation are concise, relevant, and up to date; where possible using technology to tell these stories
- Preparing and updating information in recreation brochures, photobooks and other visitor publications
- Designing and implementing interpretation and information displays for use in the Visitor Centre as well as upgrading the space for themed weeks and or events
- Helping to train and support Visitor Centre Rangers
- Administration, banking, and retail stock control associated with the operation of a busy Visitor Centre
- Leading staff to manage the day-to-day operations of the Visitor Centre.

Ngā pūkenga me ngā wheako | Skills and experience
You will be an energetic and positive individual who enjoys working in a team and prides themselves on their outstanding communication skills. You will thrive in a work environment that requires you to manage competing priorities, and balance planned and reactive work.
If you have the following attributes, we are keen to hear from you:

- A strong health and safety focus
- Ability to lead, mentor and coach others, with effective conflict resolution skills
- Demonstrated experience in customer service
- Tech savvy, with ability to pick up new systems and databases quickly
- An understanding of recreation and tourism opportunities throughout New Zealand and knowledge of conservation and recreational activities available on Rakiura
- The ability to convey visitor safety information clearly, concisely and in a positive manner
- Excellent interpersonal and communication skills and the ability to maintain high standards and a positive attitude while working under pressure and/or performing repetitive tasks
- Enthusiasm for, and an active interest in, outdoor pursuits and conservation

**Desirable**:

- Current Driver's Licence
- Proven experience managing or leading a team

Ngā āhuatanga kei a mātou | What's in it for you?
Te Papa Atawhai is committed to fostering a diverse workforce that represents the communities we serve, creating an inclusive workplace culture, supporting the relationship between Māori and the Crown, and lifting our cultural capability. We encourage our people to bring their authentic self and unique perspectives to work, in pursuit of our collective aspirations. Our commitment to well-being and professional development includes:

- DOC accommodation is available, this is most suited to single occupancy but may suit a couple.
- Career development, secondment, and training opportunities available to help you realise your goals
- study assistance in programmes that are relevant to your work
- Employee Assistance Programme (EAP) and di