Housekeeping Supervisor

4 weeks ago

Queenstown, New Zealand Hilton Worldwide, Inc. Full time

Job DescriptionHousekeeping Supervisor (Job Number: HOT0B6F0)Work LocationsHilton Queenstown Hotel Kawarau Village, 79 Peninsula Rd, Queenstown 9300Working for HiltonLocated on the shores of Lake Wakatipu, our lakeside resort features 5-star amenities including a 25 meter heated indoor pool, fitness center, eforea spa and outdoor terrace with lake views. Guests can sample the best of New Zealand cuisine at one of the multiple dining options.Hilton is a leading global hospitality company, covering the entire accommodation sector from luxury hotels and resorts to upscale, affordable properties.What will I be doing?In your new role as Housekeeping Supervisor, you will be jointly responsible for the overall function of the Housekeeping department. By ensuring the upkeep and cleanliness of the entire Hilton Queenstown Resort & Spa and DoubleTree by Hilton Queenstown including guest rooms, public areas, Food & Beverage outlets, facilities, back of house areas and Team Member facilities.Allocate work duties to Team MembersPerform routine inspections of all check out rooms and spot checks of all occupied roomsReport and follow up on any maintenance defects or other issuesInspect, routinely, service areas, store rooms and corridorsSchedule and supervise deep cleaning and any other projectsManage and train Room Attendants and other Team Members to ensure their performance is to the standards requiredManage, efficiently, stock control and the maintenance of equipmentProvide excellent Guest service, including VIP and other special requirementsEnsure the adherence to hotel brand standards at all timesWhat are we looking for?The ideal candidate will have a great passion for the hospitality industry and can demonstrate the ability to take ownership and responsibility of tasks. To be successful in this role, you should maintain the attitude, behaviour, skills and values that follow:Previous experience motivating and leading team membersDemonstrated ability to work efficiently under pressurePrevious experience with a Hotel Property Management system such as OnQ PM is an advantageA degree or diploma in Hotel Management or experience in similar role an advantageThrive at HiltonThrive at Hilton is our Team Member Value Proposition. It supports the well-being and performance of our Team Members with industry-leading benefits, recognition and support to meet Team Member's professional needs.When you pursue a career at Hilton, you are part of a unique global enterprise characterised by the closeness of its Team Members. Wherever you are in the world, you share a special connection and sense of community that makes #TeamHilton a great place to be your best.
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