Collections Officer
6 days ago
Te Whiwhinga mahi | The opportunity How would you work in a team that makes a real impact on the lives of New Zealanders? Bring your strong customer skills and a focus on getting the right outcome for our customers. We will bring our fantastic team culture, interesting mahi and a plethora of development opportunity to launch your career with Waka Kotahi As a Collections Officer, you're responsible for actively participating in a modern, responsive, regulatory approach to the collection and recovery of debts owed to Waka Kotahi and the crown. Completing operational activities that result in the collection of debt and eventual reduction of our overall debt portfolio while enabling those we regulate to be compliant. This is a great role that will challenge you and your debt collection ability while also providing you opportunities to work on team improvement initiatives and your ongoing development. Ko koe tēnei | About you To be successful in this role, you will bring:
- Experience in a collection's and/or a contact centre environment
- Great initiative and a positive attitude with an empathetic and inquisitive approach
- Attention to detail and curiosity to investigate further
- Proven ability to investigate thoroughly and make appropriate recommendations for Waka Kotahi and our debtors
- Ability to analyse and interpret documentation and legislation and explain this to our debtors
To be considered for this position you must have a legal right to live and work in New Zealand.
Waka Kotahi is an equal opportunity employer (EOE). We recognise the importance of diversity and inclusion and are committed to providing a working environment that embraces these values. Please let us know if you need any support or have any access requirements that will help you through the recruitment process.
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