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Associate Systems Engineer
2 weeks ago
Our Purpose
Here at Datacom, we connect people and technology to solve challenges, create opportunities and discover new possibilities for the communities we live in whilst embodying a culture of trust and respect for employees and customers alike.
The Nuts and Bolts
Why You Want to Join Us - Our Team and Culture, Benefits, Career Growth and Flexibility
We are local at heart, yet world-class in capability. We’ve managed to maintain our local family feel whilst expanding globally across Australia, ASIA, US and the UK. In the regions we continue to grow and actively support local workforces and their families and we are focused on facilitating an environment that encourages our employees to strive to imagine what’s possible, challenge the status quo and put forward fresh, diverse thinking. For our employees, this results in such fantastic perks as:
- SALARY - A competitive salary package with annual performance reviews with the goal of taking care of and retaining the best talent.
- BENEFITS - Amazing benefits such as free Healthcare and Life Insurance from leading providers and access to online training portals to help you gain official industry certificates and we even cover the examination costs if you are successful
- DEVELOPMENT - Due to our strong focus and dedication towards employee development, we have the aforementioned in-house training plus our meticulous ‘career framework’, which helps map the next steps of your career and what you need to do to get to where you want to be.
- OPPORTUNITIES - Having a large scale, globally respected IT organisation on your resume will do wonders for your prospects, and with a 7000 strong workforce, there are many long-term opportunities to progress within.
- FLEXIBILITY - A supportive and flexible working environment in up-to-date modern workplaces with a 37.5 hour working week and scope for remote or hybrid working.
About the Role
**Additional functions of the TOC include**:
- monitoring, triage and remediation and management of high priority incidents and events that occur outside of normal business hours. This includes escalation to L3 support teams when appropriate.
- Real-time monitoring of all infrastructure for availability, capacity and performance
- Monitoring of backups across our customers and platforms
- Providing patching services across multiple customers and platforms
**Requirements**:
To be successful in this role, your technical experience should include:
- Passion for IT and a drive to continually improve.
- Proven experience IT Support, Networking and Systems Administration or a similar role.
- Knowledge in Microsoft Server technologies (AD, ADFS, GPO, DNS, DHCP functions)
- Knowledge in Linux Server, SQL, Oracle and backup technologies is definitely beneficial.
- Experience and awareness of ITIL practices.
- Knowledge and awareness of security policies and procedures.
- Strong communication skills with the ability to build relationships with different key stakeholders.
This a diverse role that provides good insight into a number of areas within IT and is a great place to develop your skillsets and build relationships from within a great and supportive team. It is a 24x7 role so includes rostered shift work.
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