Customer Experience Representative

2 weeks ago


Auckland City, New Zealand Alexander James Full time

**Contract Type**:

- Full Time**Location**:

- South Auckland - Auckland | Tāmaki-makau-rau**Industry**:

- Call Centre & Customer Service**Contact Name**:

- Steph Rae-
**Contact Phone**:

- Steph Rae**Date Published**:

- 18-Apr-2024**The Company**

Our client is a Christian not for profit organisation with a mission to make The Bible accessible to everyone and encourage interaction with it.

An exciting opportunity has arisen within their Head Office to join the Retail, e-Commerce & Customer team. Dedicated to enhancing customer experience by providing prompt, engaging and high quality sales service.

**The Role**
- Provide exceptional service to web customers, ensuring smooth order processing and prompt resolution of any issues.
- Support non-web customers, including resellers and institutional buyers, by processing orders, providing product information, and maintaining professional relationships.
- Administer grants efficiently, processing requests according to company policies and recommending alternative products when necessary.
- Maintain the web store by updating product information, administering promotions, and ensuring intuitive navigation for customers.
- Support and administer promotions, vouchers, and loyalty programs to enhance customer engagement and loyalty.
- Carry out administrative tasks and support off-site events as required, providing valuable feedback to improve services and products.

**About You**
- NCEA level 3 qualification desirable.
- Knowledge of effective customer service principles, e-commerce functions, and relationship management essential.
- Strong attention to detail, multitasking abilities, and deadline-oriented work ethic essential.
- Excellent communication skills, both oral and written, with an engaging phone manner.
- A commitment to upholding the values of the organisation and a willingness to collaborate within a team environment.

**How to Apply***

Alternatively, contact Steph on 021967715 for a confidential, non-committal conversation.
**You must be residing in New Zealand and have valid working rights to be considered for the position



  • Auckland City, New Zealand Ports of Auckland Full time

    The city of Auckland and the Port of Auckland have grown together on the Waitematā and Manukau Harbours for more than 175 years. Port of Auckland is part of the special character of our city and plays a vital role in our economy, delivering the things we need and enjoy. Nearly three-quarters of the port's inbound cargo stays within the Auckland and Upper...


  • Auckland City, New Zealand Ports of Auckland Full time

    Nearly three-quarters of the port's inbound cargo stays within the Auckland and Upper Waikato region. Our location on Auckland's doorstep means the delivery of goods is quick, the cost of goods is low, and we are focusing on reducing our carbon footprint to become a sustainable Port. We also have a network of freight hubs throughout the North Island, to...


  • Auckland City, New Zealand Te Runanga Group Full time

    Guide and Customer Experience Representative - All Blacks Experience **Auckland Central** Casual / On-Call - Love the All Blacks? Want to share your passion with manuhiri (visitors) from around the world? - Looking for an opportunity to be part of a world class tourist attraction, based in the heart of Auckland City? - Keen on delivering the best customer...


  • Auckland City, New Zealand Ngāi Tahu Tourism Full time

    **Tāmaki Makaurau / Auckland** - Do you have a passion for delivering amazing customer experiences? - Are you looking for an opportunity to be part of a world class tourist attraction, based in the heart of Auckland City? - The this is an opportunity worth your consideration! **About us** As an iconic and distinctly New Zealand attraction, The All Blacks...


  • Auckland City, New Zealand AsureQuality Full time

    **The opportunity**: **About you**: With your previous experience in a customer facing role, you will have outstanding verbal and written English, be proficient in the Microsoft packages and enjoy working as part of a team. Exposure in a Science or technical environment (Laboratory) would give you an advantage. You will be joining a close-knit team working...


  • Auckland City, New Zealand 84 recruitment Full time

    We are seeking a highly motivated and detail-oriented Sales Support professional to join our clients team. This role best sits someone who is comfortable or has a vetted interest in software/tech and will enjoy problem solving and working wiht new software systems. **Key Responsibilities**: - Assist the sales team in managing the sales process, including...


  • Auckland City, New Zealand LIVING CLEAN NZ LIMITED Full time

    LIVING CLEAN NZ LIMITED is a leading provider of eco-friendly cleaning products committed to promoting sustainable living practices in New Zealand. Our mission is to offer high-quality, non-toxic cleaning solutions that are safe for both people and the environment. We take pride in our dedication to customer satisfaction and our contribution to a healthier...


  • Auckland City, New Zealand LIVING CLEAN NZ LIMITED Full time

    LIVING CLEAN NZ LIMITED is a leading provider of eco-friendly cleaning products committed to promoting sustainable living practices in New Zealand. Our mission is to offer high-quality, non-toxic cleaning solutions that are safe for both people and the environment. We take pride in our dedication to customer satisfaction and our contribution to a healthier...


  • Auckland City, New Zealand Hall's Group Full time

    Opportunity to work for a leader in refrigerated transport - Career opportunities & Amazing Employee Benefits Programme! - Working with a great team **Customer Support Representative** At Hall's we're are looking for a Customer Support Representative to play a key part of our Takanini based team providing our customers with professional responses to...


  • Auckland City, New Zealand Auckland Transport Full time

    Have you got amazing customer service skills second to none? - Are you looking for a friendly fast paced environment to thrive and grow in? - Multiple opportunities available in our Customer Service and Contact Centre At Auckland Transport customer experience is core to everything we do. We are looking for people who are eager to learn new things,...


  • Auckland City, New Zealand Gurnishan Enterprise Ltd Full time

    **CUSTOMER SERVICE REPRESENTATIVE(S)** **Customer Service Representative** As a Customer Service Representative, you’ll spend a lot of time on your feet keeping shelves stocked, serving customers, serving delicious coffees and food, running the till, and keeping the store clean and tidy - because you know it’s the little details that add up to a great...


  • Auckland City, New Zealand KiwiRail Full time

    Req ID: 11238**Kia Ora** **We’re going places. Are you?** Great Journeys New Zealand (GJNZ) operate some of New Zealand’s most iconic Tourism experiences and Interregional commuter trains - The TranzAlpine, Coastal Pacific, Northern Explorer, Capital Connections and Te Huia services. Over recent years we have been embarking on transformational change...


  • Auckland City, New Zealand University of Auckland Full time

    Company Description **Waipapa Taumata Rau | The University of Auckland** - BAND: C_ - Please refer to the _remuneration framework_ _for more information about the band and salary range for this role._ **Job Description**: **The opportunity | Te Whiwhinga mahi** The role of Student Experience Representative (Inbound) within the Student Experience Centre at...


  • Auckland City, New Zealand Stellar Full time

    **Contract Type**: - Casual**Location**: - NZ - Auckland - North Island**Industry**: - Call Centre & Customer ServiceI am on the lookout for a customer service representative to start Next Monday as a customer service representative role working in a wholesale warehouse based in the North Shore. The role is office based across 5 days per week (Monday to...


  • Auckland City, New Zealand Team Recruitment Full time

    **Customer Service Representative** - Leading Provider in Logistics in the Healthcare sector - Potential to lead to permanent employment Provide exceptional customer support through order processing and engaging communication. Collaborate with a supportive and high-performing team. **About the Assignment**: As a customer service representative, you will...


  • Auckland City, New Zealand Madison Recruitment Full time

    **Are you looking for a customer service opportunity with the prospect of growth?** Madison is pleased to be recruiting for a well-known New Zealand cleaning company with a number of accolades to their name. They are a proven and award-winning company providing commercial cleaning and building services to companies throughout NZ and have franchises...


  • Auckland City, New Zealand KiwiRail Full time

    Req ID: 10998**Kia ora,** **We’re going places. Are you?** Great Journeys New Zealand (GJNZ) operates some of New Zealand’s most iconic Tourism experiences - The TranzAlpine, Coastal Pacific, Capital Connections, Te Huia & Northern Explorer scenic trains. Over recent years we have been embarking on transformational change regarding how we offer unique...


  • Auckland City, New Zealand HAYS Full time

    Customer Service, Call Centre, Admin, Administration **Your new company** Join a highly reputable, global organisation, who provide their customers with a variety of services. They are looking for another customer service representative to join their close-knit office support team! **Your new role**: As a Customer Service Representative, you will play a...


  • Auckland City, New Zealand OneStaff Full time

    We are currently seeking a self-motivated and reliable Customer Service Representative to assist with an interesting and busy role in Pukekohe. This Customer Service Representative position is a permanent day shift role on a rotating 4 days on 2 days off roster. Starting at 7.15am - 5.45pm there will be rostered weekend work. Any rostered weekend days...


  • Wellington City, New Zealand AsureQuality Full time

    **The opportunity**: **About you**: With your previous experience in a customer facing role, you will have outstanding verbal and written English, be proficient in the Microsoft packages and enjoy working as part of a team. Exposure in a Science or technical environment (Laboratory) would be advantageous. You will be joining a close-knit team working in a...