Assistant Operations Manager

7 months ago

Lake Tekapo, New Zealand Tekapo Springs Full time

ASSISTANT OPERATIONS MANAGER

**Location**: Tekapo Springs / Lake Tekapo
**Reports to**: Operations Manager

ABOUT US:
At Tekapo Springs, we believe in creating unforgettable experiences for both our customers and team. Guided by our core values of nothing is a problem, excellence, fun, pride, sustainability, and safety, we aim to deliver top-tier service in a picturesque environment.

THE ROLE:
As the Assistant Operations Manager, you will be the right hand to the Operations Manager, ensuring smooth business operations across the board. This role is pivotal in supporting the Senior Activities Supervisor, Customer Service Manager, Stargazing Manager and other frontline managers / supervisors, fostering a motivated and engaged team, and upholding our commitment to excellence.

KEY RESPONSIBILITIES:

- **Leadership**: Act as a key leader, exemplifying Tekapo Springs’ values and ensuring business continuity in the absence of the Operations Manager.
- **Support**: Provide essential support to department managers & supervisors, helping with staff training, quality control, and operational consistency.
- **Customer Service**: Mentor frontline staff, ensuring they deliver outstanding customer service and are empowered to handle diverse customer interactions.
- **Administration**: Assist in managing rosters, budgeting, and expense accountability, while supporting broader business goals and strategic alignment.
- **Health & Safety**: Champion health and safety practices, ensuring compliance with relevant legislation and company policies.

WHY JOIN US?
- **Dynamic Environment**: Be part of a vibrant team in the stunning setting of Lake Tekapo.
- **Growth Opportunities**: We support continuous learning and professional development.
- **Values-Driven Culture**: Work in a place that values fun, excellence, and sustainability.
- **Leadership Role**: Take on a significant leadership role, with opportunities to make a meaningful impact.

WHAT WE’RE LOOKING FOR:

- Hands on management style with strong leadership skills and a knack for inspiring others.
- Excel, Microsoft Office and general IT skills would be of great advantage.
- Experience with HR Administration & ensuring compliance with New Zealand legislation.
- Experience managing performance & misconduct would be a great advantage in this role.
- Excellent customer service and conflict resolution abilities.
- Proven experience in training and mentoring staff.
- A proactive, problem-solving mindset with a commitment to continuous improvement.
- High level of professionalism, integrity, and enthusiasm.

If you’re passionate about leading a team, driving operational excellence, and contributing to a fun and supportive work environment, we’d love to hear from you. Join us at Tekapo Springs and help create unforgettable experiences for our visitors and team members alike.

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