Operations Support Analyst

4 days ago

Mangere East, New Zealand COUNTDOWN NZ SUPPORT Full time

Be the go to person to provide solutions and deliver an excellent experience
- Involvement in new initiatives and roll outs of new technologies

**Ready to make an impact? We are
We’re a squad made up of Developers, Testers, Specialists and BAs who call ourselves the Optimists. Our squads main mission is to manage all aspects of support for our online shopping fulfillment systems for our entire Stores/eStore network. We’re a team who pride ourselves on our collaborative culture; we work together to deliver the best results

Our customers are at the heart of everything we do here at Countdown so this role will see you really make a difference in the lives of Kiwis by ensuring an online shopping experience that’s second to none.

**About the Role | Mō te Tūranga
From setting up new store online systems, producing knowledge base documents to testing new functionality of software and hardware, these are just a few of the exciting projects you’ll get to work on, not to mention your career growth and the great team of experts you’ll be able to band with Seeing your work come to fruition in the positive experiences our customers are receiving when they shop online as well as our online teams getting the support they need, is truly rewarding.

**About You | Mōu
To be successful in this role you will be a positive and approachable person with a can-do attitude. We are looking for someone that can work collaboratively across the team and wants to keep developing their skills. You will have a strong background in applicaitons support and
- Proven ability to work creatively and analytically in a problem-solving environment
- Competent with Kanban or SCRUM
- Resourceful and creative
- Technical troubleshooting skills.
- Ability to build and maintain relationships within all areas of the company.
- Experience in delivering technical customer support activities.

**Working with Countdown | Te Mahi ki Countdown
Our purpose is to make Kiwis' lives a little better every day.

We’re friendly, down-to-earth, and energetic - we work hard but we have a great time doing it, and we love what we do. There is plenty of scope for new ideas, lots of room for you to add value, and importantly, you’ll be working with a business that touches the lives of three million New Zealanders a week.

**Come as you are | Haere mai rā
We’re an equal opportunity employer and are committed to the principle of equal opportunity for all.

**If you’re smart and good at what you do, come as you are.

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