Principal Consultant

4 months ago

Auckland City, New Zealand Fujitsu Full time

About the job Principal Consultant - ServiceNow

**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**Role Summary**:
For success in this role, you need excellent communication skills to work with diverse stakeholders, both local and remote. You'll engage with various clients, switch contexts easily, and have broad platform knowledge. Experience across multiple disciplines and a strong ability to learn are essential. You should excel in problem-solving, exhibit influencing and business development skills, and provide thought leadership. Understanding client objectives and confidently liaising with C-Level executives to develop roadmaps and business cases are important.

**Main Responsibilities**:

- Build strong relationships with business leaders to align ServiceNow with their digital transformation goals and create a customer roadmap
- Support customer success managers by defining solutions, scoping, and estimating activities
- Engage in pre-sales by creating proofs of concept, demos, and high-level designs
- Enhance consultant skills through delegation, mentoring, and feedback
- Position ServiceNow as a key digital transformation platform with core system integration
- Ensure successful client outcomes, maintain a delivery reputation, and achieve customer satisfaction
- Oversee instance health and establish technical governance processes
- Collaborate with clients and ServiceNow teams to ensure effective delivery, user adoption, and ongoing support
- Identify opportunities for clients to adopt Enable services and ServiceNow upgrades
- Cultivate relationships with ServiceNow consultants, account managers, and representatives
- Contribute to thought leadership, offer market insights, and build client trust
- Continuously improve processes and maturing portfolios based on customer needs

**Skills Matrix**:

- 4 + years experience embracing different cultural perspectives, cultivating workplace equality & diversity with team members
- 6+ years of experience leading multiple ServiceNow end-to-end deployments across multiple modules engaging directly with an executive sponsor
- 5+ years experience engaging in pre-sales discussions, listening well, absorbing information, understanding customer's pain points, relaying information and providing potential solutions backed up with pros and cons.
- 2 years experience in providing pre-sales solution demos that focus on customer use cases and engage customers through the use of their own pain points and scenarios ServiceNow Mastery
- Inspiring others, recognising success and building confident capable teams - Succession planning and embracing professional development of staff
- Managing conflicts, performance and Identifying measurable outcomes
- High customer satisfaction scores and recognition for individual contribution to customer outcomes
- Managing project scope, profitability, commercial contracts and change requests
- Supporting the sales team in drafting executive summaries, scope, estimations, and assumptions with acute attention to detail
- Leading customer engagements as the most senior technical or functional team member across multiple customer engagements
- Leading team members during customer engagement providing ServiceNow expertise, quality assurance, peer review, guidance and support
- Enterprise service management implementations in more than one module ie HR, CSM, ITOM, SecOps, ITBM

**Qualifications**:

- IT Degree or relevant tertiary education in Computer Science
- ServiceNow CSA, CIS ITSM + 1 other product CIS
- ServiceNow sales & pre-sales accreditation in 2+ Product lines
- ITIL Foundation Certified
- Certified Scrum Master or PMP certification preferred

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- ** We put people first. We believe in the power of diversity to drive innovation and our Work180 accreditation, AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.**
- **We offer tailored career paths across our global organization to support your professional and personal growth.**
- **Our customers trust us. We have an excellent reputation across the region and globally.**
- **Best in-class reward and recognition programs flexible work, volunteering leave, and more.**
- **We live our values of aspiration, trust, and em

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