Conference and Events Manager

4 months ago

Hamilton, New Zealand SkyCity Entertainment Group Full time

Keen to leverage your Food & Beverage and conferencing management experience? Our F&B team at SkyCity Hamilton are looking for a Conference & Events Manager on a Fixed Term basis, to lead our Conference & Events team, covering a period of Parental Leave. Reporting to the Head of F&B, you'll be our go-to person when it comes to managing all aspects of our conferences and events business, building a strong culture of excellence in service, products and customer experience.

**About SkyCity**:
SkyCity is the place to come for fun in Hamilton. With our casino at our heart, and a fabulous Food and Beverage offering, there's always something happening around here SkyCity Entertainment Group is one of Australasia's leading entertainment destinations with four locations in Australia and New Zealand, therefore working at SkyCity means working alongside some of the very best in the gaming, hospitality, and tourism industries.

**About the role**:
Working closely with the marketing and food & beverage teams, particularly the Conferences Operations Lead, you will manage, coordinate & deliver booked functions, maintain relationships with current clients, ensuring booking and execution of events and group bookings are delivered to an exceptional standard, creating a seamless customer experience.

A typical day could include
- Ensuring all employees are fully inducted, trained, and mentored to deliver exceptional service
- Delivery of events including decorating, liaising with performers and outlet staff.
- Co-ordination of all function and conference bookings in the SkyCity Hamilton Conference Centre rooms and other SkyCity Hamilton venues, including liaison between clients and Food & Beverage Operations
- On-site presence during events, making quick decisions when required to ensure events run in line with customer expectations

This is a Full-Time opportunity, working 40 hours per week, primarily Monday - Friday, but some weekend work will be required on an occasional basis. This is a Fixed-term role, covering a 6 month period of Parental Leave.

**About you**:
Your understanding of functions and conferencing within a hospitality environment, passion for delivering exceptional outcomes to customers and providing direction, training, and development to your team, will see you succeed in this role.
- Superb English written and verbal communication skills, partnered with a high level of professionalism
- A "customer comes first" attitude, with the ability to prioritise & muti-task competing demands
- Microsoft Office suite literacy and solid administration, organizational and time management skills.
- Some flexibility around working hours. From time to time work outside of standard office hours may be required

**What's great about working for SkyCity?**

Other than the opportunity to join a fantastic team in a varied role, you will have great scope for development and career progression all whilst getting to work in a fun, busy and vibrant environment. And if all that's not enough - SkyCity offers great staff benefits including discounts across our outlets, subsidised meals in our staff dining facility, free health insurance, free or heavily discounted car parking, and much more
- At SkyCity, our career opportunities are as diverse as our workforce. We don't just embrace differences; we value and support them. Our hiring is centred on capability and performance, regardless of gender, gender identity, race, origin, age, educational background, disability, or religious beliefs. We're here to empower you to shine. Our willingness to adapt ensures you can chart your path with us Join us at SkyCity and be extraordinary by being you._

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