Senior Product Manager

5 months ago

Wellington City, New Zealand Xero Full time

Xero is a beautiful, easy-to-use platform that helps small businesses and their accounting and bookkeeping advisors grow and thrive.

At Xero, our purpose is to make life better for people in small business, their advisors, and communities around the world. This purpose sits at the centre of everything we do. We support our people to do the best work of their lives so that they can help small businesses succeed through better tools, information and connections. Because when they succeed they make a difference, and when millions of small businesses are making a difference, the world is a more beautiful place.

As a Senior Product Manager you will be responsible for excellence in driving customer and business value through ownership of new and existing products. You will be comfortable working in complex product spaces that require navigating larger degrees of ambiguity and comprehensive stakeholder management.

You will manage products end-to-end, from early-stage research and ideation, through to implementation and improvement over time. Your impact will be measured by key commercial and customer success metrics.

**What you’ll do**:

- Lead the development of networks across Xero to frame how products fits into Xero's strategy, objectives and future
- Lead customer engagement to conduct research, collect insights or validate understanding
- Embed customer data and insights in decision-making and assessing value and viability risks, to inform product roadmap and planning
- Identify tough, valuable and differentiating customer problems and frames possible solutions to test, validate and refine
- Identify customer problems and frame possible solutions in a comprehensive and concise way. You are able to do this in a complex environment
- Develop a strategy for the product line, including securing funding, resourcing
- Taking an active role in the annual and quarterly OKR process, with support from product leadership
- Take responsibility for managing risks (in line with Xero Risk Management Standard) arising from non-functional concerns including security, privacy, regulatory change and compliance, accuracy, responsible data use and availability: consulting with stakeholders and leading trade-off decisions

**Success looks like**:

- Your work is contributing to team OKRs
- Successful establishment of OKRs for your product
- The product team has an established set of rituals and are continually improving their delivery performance
- You deeply understand our customers and their problems
- Your roadmap is being executed according to plan and you are focused on the most important initiatives
- More junior members of the team are developing in their skills and use of methods and tools
- All individuals working on and around your product understand what’s being built, why it’s being built and when it needs to be delivered
- You have clearly defined product success for your team, with key customer and commercial metrics articulated and constantly measured
- You have strong relationships with your stakeholders who are engaged and have a thorough understanding of your vision, strategy and roadmap
- You demonstrate and amplify Xero’s Values

**Why Xero**
- Our collaborative and inclusive culture is one we’re immensely proud of. We know that a diverse workforce is a strength that enables businesses, including ours, to better understand and serve customers, attract top talent and innovate successfully. At Xero we embrace diversity and inclusion and value a #challenge mindset.

Xero is an NZ Immigration Accredited Employer and Rainbow Tick certified too.

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