Software Support Engineer

4 months ago

Hamilton, New Zealand Gallagher Group Full time

**About Gallagher**

Our purpose at Gallagher is ‘Protect what matters most’ and we live it every day. Not only does our technology protect some of the world’s highest security environments and agriculture businesses but our purpose also means we care deeply about our people and their families. With operations in New Zealand, Australia, Asia, Africa, USA, Canada, the UK and Europe and exports across the globe, we provide our employees unrivalled globally focused career pathways.

**About the Role**

An exciting opportunity to join our Global Product Support team and help promote and support our growing business in cloud/software solutions for Animal Management. In this role you will develop expert understanding of Gallagher products, systems, and customers; and help coordinate that understanding across our teams.

Please note this is primarily an on-site role but there will be some flexibility once fully onboarded to work from home on occasion.

**As Part of #TeamGallagher you will**
- Directly support & train our customer-facing (tier 1) support teams around the world.
- Resolve any product issues experienced by our customer-facing support teams. This may involve coordinating solutions with our (tier 3) development teams.
- Ensure our support teams are well equipped with appropriate product knowledge, support tools and support media.

**Key Experience and Attributes for Success**
- An ability to communicate fluently in Spanish (written and oral) and English. Other languages may be an advantage but are not essential.
- Proven experience in database debugging using SQL queries.
- Familiarity with scripting languages (e.g. Python, C#, or similar).
- Solid technical understanding of software systems (e.g. cloud, PC, web, embedded).
- Outstanding people & communications skills, with strong emotional intelligence to effectively engage with different cultures, personalities, and knowledge levels.
- Strong customer empathy. An advocate willing to challenge traditional methods.
- An ability to write clear technical documents.
- An ability to problem-solve to root cause.
- An ability to train and mentor other team members.
- An ability to work with cross-functional teams.
- An ability to prioritise work based on impact and value.
- An understanding of animal farming business, technology, and practices.

**Benefits & Perks**

At Gallagher, we foster a supportive and family-friendly work environment, where collaboration, innovation, and continuous improvement are at the forefront. We value work-life balance and prioritise the well-being of our employees.
- Competitive salary and annual bonus
- A modern environment, free parking, subsidised on-site café and great eateries nearby
- Discounts at Health, Fitness and Childcare providers, and free flu vaccinations
- Retirement plan contribution up to 5% (on top)
- Life & Disability Insurance
- Boost App membership; Gallagher staff discounts at a variety of NZ stores
- Plenty of fun along the way; Team building events, inspiring guest speakers, and team lunches

Make a significant impact in Gallagher's Global Product Support Team and contribute to the success of our global business.

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