Cloud Support Engineer

8 months ago

Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

Experience troubleshooting networking issues using several tools (traceroute, mtr, ping, iperf, dig/nslookup, cURL, tcpdump/wireshark and related)
- Good Knowledge of network security (SSL/TLS, Network
- and Web Application Firewalls, Intrusion Detection and Prevention Services)
- Good Knowledge managing domain transfers, records and DNS security (DNSSEC and DNS Filtering)
- Experience with Networking and troubleshooting (HTTP, TCP/IP, DNS, Routing and Switching, Load Balancing)

ABOUT US

If you fit the description, you might be the person we are looking for We are a group of smart people, passionate about cloud computing, and believe that world class support is critical to customer success.

WHAT CAN YOU EXPECT FROM A LIFE AT AWS?
Every day will bring new and exciting challenges on the job while you:

- Learn and use groundbreaking technologies
- Interact with leading engineers around the world
- Partner with Amazon Web Services teams to help reproduce and resolve customer issues
- Leverage your extensive customer support experience to provide feedback to internal AWS teams on how to improve our services
- Drive customer communication during critical events
- Drive projects that improve support-related processes and our customers’ technical support experience
- Write tutorials, how-to videos, and other technical articles for the developer community
- Work on critical, highly complex customer problems that may span multiple AWS services

WHY AWS SUPPORT?
- First and foremost this is a customer support role - in The Cloud
- Apart from working on a broad spectrum of technical issues, an AWS Support Engineer may also coach/mentor new hires, develop & present training, partner with development teams on complex issues or contact deflection initiatives, participate in new hiring, write tools/script to help the team, or work with leadership on process improvement and strategic initiatives.
- Career development: We promote advancement opportunities across the organization to help you meet your career goals.
- Training: We have training programs to help you develop the skills required to be successful in your role. We hire smart people who are keen to build a career with AWS, so we are more interested in the areas that you do know instead of those you haven’t been exposed to yet.
- As we operate on a follow-the-sun model, with Premium Support sites located globally, working hours and days are based on customer demand and may include weekends (on a rotational basis).

This role supports AWS Serverless technologies (Lambda, API Gateway etc.). Serverless Architectures are some of the fastest growing areas of technology and we're excited to help developers innovate and deliver amazing experiences.

Want to know what’s it like to be a Support Engineer at AWS? Take a look

What if I’m not an expert in all the preferred qualifications listed on the job description? That’s okay. That’s our preferred list, not a required listed. We hire people who can dive deep so we’re more interested in the areas that you do know instead of those you haven’t been exposed to yet.

Amazon Web Services is an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Auckland, NZL | Wellington, NZL
- Bachelor’s degree in Information Science/Information Technology, Data Science, Computer Science, Engineering, Mathematics, Physics, or a related field or equivalent work experience
- Good OS knowledge oriented to maintenance and administrative purposes (Windows or Linux)
- Experience in monitoring IT services and good command of associated technologies
- Experience configuring virtual server environments.
- Knowledge/experience in configuring and supporting devices such as Cisco, Juniper, Fortinet, SonicWALL, Checkpoint, Palo Alto etc.
- Experience configuring software-based Load Balancing solutions.
- Good understanding of security best practices.
- Good understanding of distributed computing environments and methodologies

  • Cloud Support Engineer

    8 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Bachelor’s degree in Engineering/Computer Science/ Mathematics or any related field. - Knowledge or experience with system administration, and troubleshooting of operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, load balancing, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). -...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Pax8 APAC Full time

    No matter who you are, Pax8 is a place you can call home. We know that we are only as great as our people. And we have great people all over the world. No matter where you live and work, you're a part of the Pax8 team. Culture is important to us, and at Pax8, it's business, and it **IS** personal. We are passionate, creative, and humorously offbeat. We...

  • Cloud Support Engineer

    2 days ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory) - Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle,...

  • Cloud Engineer

    17 hours ago

    Auckland City, New Zealand HAYS Full time

    The chance to influence the future Cloud Infrastructure of ASB Bank **Your new company** At ASB, we're all about doing what we can to help our customers get "One Step Ahead" by giving them the tools they need to manage their lives and plans for their families and future. Our products don't just serve ads or stream movies - they underpin our economy and touch...

  • Cloud Support Engineer

    4 days ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Administration experience with (1) of the following Database engines (SQL Server \ MySQL \ MariaDB \ Amazon Aurora) - Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and / or Microsoft Windows Server and related services (Active Directory) - Experience with Networking and troubleshooting (TCP/IP, DNS, routing,, firewalls or...

  • Cloud Support Engineer

    1 week ago

    Auckland City, New Zealand Amazon Web Services NZL Ltd Full time

    WHAT IS THIS ROLE ABOUT? - Advanced experience in enterprise systems administration in Windows Server and related services (Active Directory, DNS, IIS, MSSQL, SharePoint, Exchange, Windows server, Single Sign On). - Knowledge of Windows troubleshooting tools (Event viewer, Task manager, WinDbg, Windows Sysinternals, perfmon, WPR/WPA). - Experience in...

  • Cloud Support Engineer

    9 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience with System Administration and troubleshooting with Linux (Ubuntu, CentOS, RedHat) and/or Microsoft Windows Server and associated technologies (Active Directory) - Exposure to Database Fundamentals and General Troubleshooting (tuning and optimization, deadlocks, keys, normalization) in any Relational Database Engines (MySQL, PostgreSQL, Oracle,...

  • Cloud Support Engineer

    3 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience in Networking - including routing, switching and troubleshooting - Experience with System Administration and troubleshooting in Linux and / or Windows - Knowledge of DNS including domain transfers and records - Knowledge of Network security [2024 Cloud Support Engineer Open House in Auckland and Wellington] Don't miss this opportunity to attend...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience with System Administration and troubleshooting in Linux and / or Windows - Experience with Networking and troubleshooting - Experience in secure corporate access and communications including protection from attacks and vulnerabilities - Understanding of Identity and Access Management, Cryptography, Security monitoring and reporting AWS Sales,...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Administration experience with (1) of the following Database engines (SQL Server \ MySQL \ MariaDB \ Amazon Aurora) - Experience with System Administration in Linux (Ubuntu, CentOS, RedHat) and / or Microsoft Windows Server and related services (Active Directory) - Experience with Networking and troubleshooting (TCP/IP, DNS, routing,, firewalls or...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Experience in troubleshooting with System Administration with Linux. - Experience with Networking and troubleshooting. - Understanding of virtualization and cloud computing. ABOUT US If you fit the description, you might be the person we are looking for! We are a group of smart people, passionate about cloud computing, and believe that world class support...

  • Cloud Support Engineer

    1 week ago

    Auckland City, New Zealand Amazon Web Services NZL Ltd Full time

    Advanced troubleshooting with System Administration with Linux (Ubuntu, CentOS, RedHat) - Advanced experience with Networking and troubleshooting (TCP/IP, DNS, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, cURL or related). - In-depth understanding of virtualization and cloud computing (Hypervisors, VMware, Xen). Job summary ABOUT US If...

  • Cloud Support Engineer

    7 months ago

    Auckland City, New Zealand Amazon Web Services New Zealand Limited Full time

    Knowledge and experience with Linux or Windows system administration - Knowledge of client/server and distributed systems architectures. - Knowledge of Filesystem, Block and Object storage. - Knowledge of Storage architectures and backup/DR strategies - Knowledge of Networking including routing / switching and protocols (eg. DNS, HTTP, SSL, SFTP, TCP,...

  • Cloud Engineer

    6 months ago

    Auckland City, New Zealand New Zealand Government Full time

    Are you an experienced Cloud Engineer? - Do you have a great mix of communication and collaboration skills? - Wellington / Auckland / Palmerston North - Be part of the Cloud team focused on getting the best from cloud technologies Te Whiwhinga mahi | The opportunity The purpose of this role is to ensure the effective delivery and management of cloud...

  • Cloud Support Engineer

    5 days ago

    Auckland, New Zealand Buscojobs Full time

    Job ID: 2645815 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business.As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...

  • Cloud Support Engineer

    2 months ago

    Auckland, New Zealand Amazon Full time

    AWS Sales, Marketing, and Global Services (SMGS) is responsible for driving revenue, adoption, and growth from the largest and fastest growing small- and mid-market accounts to enterprise-level customers including public sector.Amazon Web Services (AWS) is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team,...

  • Cloud Engineer

    7 months ago

    Auckland City, New Zealand Momentum Consulting Group Full time

    Excellent opportunity with well known, international company - Permanent position - Azure & AWS - Permanent position - Excellent opportunity with well known, international company - Azure & AWS **The Opportunity**: We are in search of a skilled cloud engineer with experience to collaborate across product, development, and data teams. Your role will involve...

  • Cloud Engineer

    17 hours ago

    Wellington City, New Zealand Talent Army Full time

    Local and international clients - AWS Advanced Tier Partner - Technical role in an inclusive, learning focussed organisation A boutique AWS Cloud Engineering consultancy is expanding their team with a Cloud Engineer. Working with local and international organisations, they are focussed on doing it in the 'right way'. Yes, they have some technically...

  • Cloud Support Engineer

    2 weeks ago

    Auckland, New Zealand Amazon Full time

    Job ID: 2645815 | Amazon Web Services New Zealand LimitedAmazon Web Services is the market leader and technology forerunner in the Cloud business. As a member of the AWS Support team, you will be at the forefront of this transformational technology, assisting a global list of companies and developers that are taking advantage of a growing set of services and...

  • Cloud Engineer

    1 week ago

    Auckland City, New Zealand SG Consulting Limited Full time

    SG Consulting is an IT consulting firm based in New Zealand, Australia, and India and the business leaders come to us when they want enduring results. We find value across boundaries, develop insights to act on, and energize teams to sustain success. We are looking for a Cloud Engineer for one of our clients in Auckland, New Zealand. **Short...