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Incident and Problem Manager

4 months ago

Auckland City, New Zealand Health New Zealand - Te Whatu Ora Te Toka Tumai Auckland Full time

**Ko wai mātou | Who are we?**

Te Whatu Ora Health New Zealand manages all health services, including hospital and specialist services, and primary and community care. We are the shared data and digital service for Te Whatu Ora Northern Region. Data & Digital has a big role to play in the transformation of health and we invite you to join our exciting journey.

**Mō tō Mātou Rōpū - About Our Team**

Join the Technology Operations team - You will be part of a team working towards maintaining a high standard of support, actively supporting platform improvements and well into our transition to the cloud.

**Te Whiwhinga Mahi | The Opportunity**

You will work across multiple teams to resolve Major Incidents and Problems and be actively involved in cementing awareness around our ‘Major Incident and Problem Management’ processes. This vacancy is due to an internal promotion, is a permanent full-time role based in Penrose. The salary ranges between minimum 88K to maximum 132K depending on experience.
- Ensuring that the Major incident and Problem Management process is adhered to and championing for others to continuously identify and resolve incidents.
- Recommending process improvements to prevent similar incidents from recurring and ensuring that there is a continual reduction in high impacting incidents

**Ngā Pūkenga me ngā Wheako - Skills & Experience**

**Qualifications and Training**
**Essential**
- Applicable Tertiary or Professional qualification in Information Systems or Business Management, or proven experience in lieu of such qualification.
- Demonstrable high level of understanding and experience with ITIL V3 framework.

**Preferred**
- Degree and/or significant experience in Health Information Management.
- Evidence of ongoing professional development and contribution to the profession (e.g. conference presentations, journal articles, etc.).

**Experience**
**Essential**
- 2-4 years + management experience of teams
- 4-6 years + experience with management of operational environments

**Preferred**
- Formal ITIL qualification
- 2-5 years + Experience with management of health information systems**.**

Role Competencies
- High customer service focus
- Ability to make decision under challenging circumstance
- Ability to solve problems
- Result driven

**He aha e taea e koe te tumanako hei utu | What you can expect in return**
- Working in health brings its own special kind of reward and we’re passionate about it. Through our people, there’s a collective drive to deliver professional, sustainable and efficient services, creating a workplace that people are proud of
- A supportive and nurturing team environment with depth of expertise to support you
- Ongoing personal development with personal and professional development opportunities to get involved in
- A flexible and remote enabled working environment
- Acute focus on well-being with dedicated well-being events
- Mā whero, mā pango ka oti ai te mahi. _

With red and black the work will be complete.

**Me pēhea te tuku tono | How to apply**

**Applications Close: Tuesday, 30 April 2024