Junior Service Desk Support Specialist

2 weeks ago


New Zealand ERGO OCEANIA LIMITED Full time

Bachelors degree or above in IT/computer science or relevant qualification, oversea qualification is acceptable
- Or at least one-year relevant work experience
- Solid understanding and working knowledge of:

- Microsoft Active Directory and user administration
- Windows Operating systems, including Win 11
- Microsoft Office365 focus Exchange Online, OneDrive, MS Teams
- Citrix Director
- MFA MS, Dou, RSA, Okta
- Kaseya VSA
- Intune Device Management
- Azure VDI Administration
- A positive and enthusiastic can do attitude
- Excellent English communication skills, both written and verbal
- Ability to develop excellent relationships at all levels, internally and externally.
- Excellent negotiation and influencing skills, with the ability to collaborate to find solutions that meet business needs

**Job description**:

- The primary responsibility of the role will be to provide Service Desk services that supports the Ergo Oceania users, customers and Ergo Oceania intermediaries and external customers through the provision of request, problem, and incident management.
- maintaining an exceptional customer experience by providing superior support services
- ensuring any system issues are resolved in a timely manner.
- This role also involves supporting Ergo Oceania intermediaries and third-party customers in the use of Ergo Oceania external facing systems.
- Ensuring all interactions are accurate entered and detailed information regarding the interaction is stored within the ticket within the ITSM system.
- Working closely with internal users, external customers, Service Desk Team Lead to deliver consistent support for intermediaries.
- Monitoring all event management systems priority Service Desk issues to ensure prompt resolution.

**Job Location: Auckland**

**Number of positions for this job: 3**

**Employment type: Permanent full time**

**Days required: staff work 35 hours per week from Monday to Friday,**

**Hours per week: fixed 35 hours per week**

**Salary range: Between 55K-62k per annum



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