Junior Service Desk Support Specialist

3 months ago


New Zealand ERGO OCEANIA LIMITED Full time

Bachelors degree or above in IT/computer science or relevant qualification, oversea qualification is acceptable
- Or at least one-year relevant work experience
- Solid understanding and working knowledge of:

- Microsoft Active Directory and user administration
- Windows Operating systems, including Win 11
- Microsoft Office365 focus Exchange Online, OneDrive, MS Teams
- Citrix Director
- MFA MS, Dou, RSA, Okta
- Kaseya VSA
- Intune Device Management
- Azure VDI Administration
- A positive and enthusiastic can do attitude
- Excellent English communication skills, both written and verbal
- Ability to develop excellent relationships at all levels, internally and externally.
- Excellent negotiation and influencing skills, with the ability to collaborate to find solutions that meet business needs

**Job description**:

- The primary responsibility of the role will be to provide Service Desk services that supports the Ergo Oceania users, customers and Ergo Oceania intermediaries and external customers through the provision of request, problem, and incident management.
- maintaining an exceptional customer experience by providing superior support services
- ensuring any system issues are resolved in a timely manner.
- This role also involves supporting Ergo Oceania intermediaries and third-party customers in the use of Ergo Oceania external facing systems.
- Ensuring all interactions are accurate entered and detailed information regarding the interaction is stored within the ticket within the ITSM system.
- Working closely with internal users, external customers, Service Desk Team Lead to deliver consistent support for intermediaries.
- Monitoring all event management systems priority Service Desk issues to ensure prompt resolution.

**Job Location: Auckland**

**Number of positions for this job: 3**

**Employment type: Permanent full time**

**Days required: staff work 35 hours per week from Monday to Friday,**

**Hours per week: fixed 35 hours per week**

**Salary range: Between 55K-62k per annum



  • New Zealand ERGO OCEANIA LIMITED Full time

    About the Role: Bachelors degree or above in IT/computer science or relevant qualification, oversea qualification is acceptable Or Minimum one years technical experience within enterprise environments with a focus on end-user services and back-end services. **Solid understanding and working knowledge of**: - Active Directory Users and Computers - Active...


  • New Plymouth, New Zealand Wells Full time

    Wells Instrument & Electrical Limited has an exciting opportunity in the internal technology team, who provide support for the Wells group of companies. Wells Instrument & Electrical Limited is part of the Wells group of companies. Wells is a solid and progressive company recognised for providing electrical, technical, and automation contract services to our...

  • Service Desk Anlayst

    2 months ago


    New Zealand H2R Consulting Full time

    **Location**: All New Zealand Type: Permanent / Full Time Reference: 694090 H2R Technology is currently on the lookout for multiple Service Desk Analyst to join a well-established Helpdesk Team in a permanent capacity. This organisation has seen a period of internal promotion across the business, and as a result they are looking to hire 3 new stuff...


  • New Zealand Consult Recruitment Full time

    Our client, a pioneering IT consultancy with decades of industry leadership, is embarking on an exciting phase of technological modernisation. Specialising in solutions like HyperV, VMWare, Azure, and MS365, they aim to enhance their service delivery and client satisfaction. As part of their expansion, they are hiring a Senior Service Desk Technician based...


  • New Zealand Alpha Personnel Recruitment Ltd Full time

    Our client is a reputed orga join their IT Team for the up-keep and maintenance of their infrastructure solutions.Support the service desk team and the wider teams of the organisation with their L1/L2 Support. **Job Specifications**: - 3-5 years of practical experience in maintaining, supporting and working in M365 and SharePoint environment SharePoint...

  • Junior Machinist

    3 months ago


    New Zealand MacDirect Sawmills Limited Full time

    Junior Operator/Apprentice Junior Machinistis the primary backup person in our machine/planing department.This person works with the head machinist on the setup, operation of the planer and takes a secondary role in the operation of the planing department. You will be expected to learn setup or machines, care and maintenence and over time the neccessary...

  • Junior Painter

    3 months ago


    New Zealand Rich Target Ventures Limited Full time

    We are currently looking for a Junior Painter to join our team working in Auckland wide to undertake a wide range of painting tasks, while providing a quality service to the highest degree to achieve customer satisfaction. Hours of work will be 30 to 45 hours per week. **Your Responsibilities**: - Preparing painting surfaces by washing walls, repairing...


  • New Zealand Rentokil Full time

    **Exciting Junior Opportunity at a Global Organization** Are you looking to kickstart your career with a renowned global company? We have an exciting entry-level position available that could be the perfect fit for you! Join us in our Auckland office, based in Mt Wellington on a **permanent, full-time basis**. We offer a competitive starting salary,...

  • Content Specialist

    3 months ago


    New Zealand COUNTDOWN NZ SUPPORT Full time

    Join one of Aotearoa's largest digital retailers on a 10 months fixed term contract - Competitive base salary + Bonus + Grocery discount card + other discounts on offer - Hybrid and flexible working with supportive team culture **Ready to make an impact? You’ll be joining a fun and supportive team that celebrates unique perspectives, successes as well as...


  • New Zealand COUNTDOWN NZ SUPPORT Full time

    12-month Fixed Term Contract **Ready to make an impact? We’re looking for a Team Engagement Specialist (Sustainable Fleet Transition) to join our team here in Auckland reporting to our Chapter Leader for Employment and Workplace Relations on an initial 12 month fixed term contract. WWNZ has an ambitious decarbonisation strategy, and reducing our...

  • IT Support Analyst

    3 months ago


    New Zealand Alpha Personnel Recruitment Ltd Full time

    My client is a reputed orga join their IT Team for the up-keep and maintenance of their infrastructure solutions.Support the service desk team and the wider teams of the organisation with their L1/L2 Support. **Job Specifications**: - Adept in Microsoft365 and Sharepoint Environment - Working knowledge of Azure, Active Directory, Teams and Sharepoint -...

  • Content Specialist

    3 months ago


    New Zealand COUNTDOWN NZ SUPPORT Full time

    Join one of Aotearoa's largest digital retailers - Hybrid and flexible working with a supportive team culture - Competitive base salary and other benefits **Ready to make an impact? You’ll be joining a fun and supportive team that celebrates unique perspectives, successes as well as failures (or “fail yays” as we like to call them), and learning and...


  • New Zealand Crowne Plaza Hotels & Resorts Full time

    **About Us** Crowne Plaza Auckland is located in the heart of Auckland CBD. Our 4.5-star hotel is currently looking for **Front Office Specialist **to join our friendly and professional team within our Front Office team. **Duties & Responsibilities**: - Be the face of the hotel! you will provide guests with friendly and efficient service related to...


  • New Zealand COUNTDOWN NZ SUPPORT Full time

    Flexible work environment and supportive culture - Attractive salary + a suite of team benefits - Support the Buying & Merchandising teams **Ready to make an impact? We have an exciting 12 month fixed term opportunity for a Training and Documentation Specialist who will play a pivotal role in providing ongoing training and support to our Merchandise team...


  • New Plymouth, Taranaki, New Zealand Warehouse Group Full time

    Company DescriptionKo wai mātou – Who we areThe Warehouse Group looks after some of Aotearoa's most famous and beloved retail brands, including The Warehouse, Warehouse Stationery, Noel Leeming. They stay famous and beloved because we're always working to deliver relevant and exciting customer experiences to New Zealanders, including a growing number of...


  • New Zealand COUNTDOWN NZ SUPPORT Full time

    Amazing opportunity to develop your career within our eCommerce network - Lead, develop and enable a high performing team - Fast pace and fun culture - Based in Grenada **Ready to make an impact? We are! Countdown continues to drive innovation from the front within NZ’s online retail landscape and remains genuinely committed to making Kiwi’s lives a...


  • New Zealand Discount Specialist Group Limited Full time

    Join our dynamic team in Auckland as one of our Office Support Workers! We are seeking two individuals to fill this full-time position, requiring a minimum commitment of 30 hours per week. **As an Office Support Worker, your daily responsibilities will encompass a wide range of administrative and clerical tasks. While not limited to the following, your...


  • New Zealand OPTIMUS ACCESS LIMITED Full time

    Assure Me Wealth Protection is an Insurance Company and financial advisory that are strongly focused to protect Kiwis and their workability and lives through professional risk management and insurance cover. We are seeking THREE Client Support Specialist to assist our clients with daily enquiries, follow-ups, claims follow-ups, data entry and client...


  • New Zealand COUNTDOWN NZ SUPPORT Full time

    Make a tangible difference working within one of NZ’s largest retailers - Flexibility, supportive team. Learn from vastly experienced peers Good salary + benefits including team discount card! **Ready to make an impact?** We’re looking for an Employment Relations Specialist to join our Culture and People team here in Aotearoa reporting to our Product...


  • New Zealand Triangle Recruitment Full time

    Are you passionate about our community and making a difference to peoples lives' Great opportunity to work for our not-for-profit client, whose main focus is to provide people with disabilities access to an array of services designed to make life easier and more meaningful.This organisation has been around since 2002 and works with more than 13,000 disabled...