Ict Service Desk Support

2 days ago


New Zealand Wells Full time

**Description**:
E-merge Data Solutions (e-merge) is a mobility solutions provider and the internal technology arm of the Wells group of companies. Wells is a solid and progressive group of company recognised for providing electrical, technical, and metering contract services to our valued clients across a variety of industries. We currently have an opportunity for an ICT Service Desk Analyst to join our team to support the business into the future.

About the role This role provides ICT support and services to the Wells group of companies internal staff, covering typical 1st level service desk, PC/device setup and end user support functions. This a great opportunity for someone who is looking to grow their career in the ICT space.

**Key duties and responsibilities**:

- 1st level support for Wells ICT Environment (including desktops, laptops, mobile devices, phones, phone systems and software).
- Provide an excellent level of customer service to users, by providing them with appropriate support response and friendly communication.
- Ensure all calls/Incidents are recorded and completed as per ITIL standards
- Suggest how to prevent future problems
- ICT equipment deployment, maintenance and disposal as required.
- User administration functions.
- Contribute to the establishment and delivery of user education in response to user requests, identification of needs and structured training programs.
- Escalate incidents when further investigation is required
- It requires good and professional customer service skills
- CompTIA A+, Microsoft Office Specialist or similar certifications preferred or working towards these in further study.
- Excellent Microsoft Desktop skills and troubleshooting.
- Highly developed customer service skills evidenced in representing the organisation through courteous and professional dealings with all stakeholders.
- Excellent time management skills with the ability to multi-task and achieve results in a high-volume environment.
- Able to engage in productive work relationships with other ICT team members and other stakeholders.
- High level of proficiency in written and verbal communication.
- Legal entitlement to work in NZ long term

This role is based in our head office in New Plymouth. If you are interested in developing your skills and experience in a dynamic and diverse environment, we look forward to hearing from you.


  • Ict Support Officer

    2 days ago


    New Zealand Franklin Smith Full time

    **What's in it for you'** - Salary of up to $70,000 - Complimentary Health Insurance - Exposure to projects to further you're your experience! - Available now **About the role** Due to growth, my client has the need for an ICT Support officer to deliver high-quality ICT services to staff internally! Working closely with their managed service provider you...


  • New Zealand Fire and Emergency New Zealand Full time

    Be part of a collaborative ICT Infrastructure and Operations team with opportunities for professional development - Thrive on being innovative and working at pace in assisting FENZ to achieve business outcomes - Collaborate, maintain and provide high quality information to stakeholder groups - Be part of the team to move to modern and fit for purpose ICT...


  • New Zealand ERGO OCEANIA LIMITED Full time

    Bachelors degree or above in IT/computer science or relevant qualification, oversea qualification is acceptable - Or at least one-year relevant work experience - Solid understanding and working knowledge of: - Microsoft Active Directory and user administration - Windows Operating systems, including Win 11 - Microsoft Office365 focus Exchange Online,...


  • New Zealand ERGO OCEANIA LIMITED Full time

    About the Role: Bachelors degree or above in IT/computer science or relevant qualification, oversea qualification is acceptable Or Minimum one years technical experience within enterprise environments with a focus on end-user services and back-end services. **Solid understanding and working knowledge of**: - Active Directory Users and Computers - Active...

  • Ict Commercial Manager

    21 hours ago


    New Zealand Fire and Emergency New Zealand Full time

    Lead the management of ICT supplier contracts and ICT financial budgets - Be part of a collaborative team with opportunities for professional development - Thrive on being innovative and working at pace in assisting service delivery Join our ICT Business Office team within Fire and Emergency New Zealand as an ICT Commercial Manager and utilize your...


  • New Zealand Fire and Emergency New Zealand Full time

    Be part of a collaborative ICT Delivery team with opportunities for professional development - Thrive on being innovative and working at pace in assisting service delivery - Collaborate, maintain and provide high quality information to stakeholder groups Join our ICT Delivery Group within Fire and Emergency New Zealand as an ICT Delivery Coordinator and...


  • New Zealand Delta Utilities Full time

    **Description**: - Provide technical assistance, trouble shooting, repairs, and support - Looking for someone with 1 year+ of IT service desk or support experience - Join a progressive organization and supportive team Delta is your smart thinking infrastructure specialist. We construct, manage and maintain essential energy and environmental infrastructure....


  • New Zealand Alpha Personnel Recruitment Ltd Full time

    We are currently looking for experienced Level 1 & Level 2 Service Desk Analysts for a number of positions in Wellington CBD. Excellent opportunity to get your foot in the door and expose yourself to new opportunities out there. **What we are looking for**: - Ability to demonstrate experience, resilience and customer focus in a technical environment. -...


  • New Zealand Airfone Limited Full time

    **The role will include, but not limited to**: - Be a specialist to ascertain customers needs. - Accurately introduce ICT products features and functions to customers. - Demonstrate and recommend ICT products that match customers needs. - Be a technical guru and be able to understand technical issues and suggest solutions to them. - Advise customers on ICT...


  • New Zealand Alpha Personnel Recruitment Ltd Full time

    Our reputed client is looking for a level 2 IT Service Desk Analyst to work with them in Auckland. Permanent Opportunity **Some of the skills required are**: Essential Excellent verbal and written communication skills. Demonstrated ability to be customer focused in a technical environment Experience in prioritising support requests Ability to plan work...


  • New Zealand Fire and Emergency New Zealand Full time

    Be part of a collaborative ICT Delivery team with opportunities for professional development - Thrive on being innovative and working at pace in assisting service delivery - Collaborate, maintain and provide high quality information to stakeholder groups Join our excellent ICT team within Fire and Emergency New Zealand as a Manager ICT Infrastructure and...


  • New Zealand Alpha Personnel Recruitment Ltd Full time

    Our large Corporate Company is seeking a strong Level 1,2 service desk analyst for a 4 to 6 months contract initially or on a fixed term contract for 6 months which may be extended. **Contract Pay Rate: $27 P/H** **Fixed term Contract $57000K Per Annum** **Experience** - Proven experience in the support of Windows XP/7/10 operating systems - Proven...


  • New Zealand Fire and Emergency New Zealand Full time

    Shape and drive our organization wide information security programme - Be part of a collaborative team with opportunities for professional development - Thrive on being innovative and working at pace in assisting service delivery Join our ICT Business Office team within Fire and Emergency New Zealand as a ICT Security and Risk Manager and utilize your...


  • New Zealand Platinum Recruitment Limited Full time

    Platinum Recruitment is thrilled to present this Service Desk Engineer opportunity on behalf of our Dunedin based clients. This is a permanent opportunity that has been created due to the continued growth of our clients. **_The Role:_** As the first point of contact, you will have a customer-centric mindset focused on delivering an amazing experience for...

  • Ict Technician

    4 days ago


    New Plymouth, New Zealand Nextech Ltd Full time

    We are looking for an energetic and engaged ICT Communications Technician to play a vital role in our business to support, operate, maintain and enhance our ICT and Managed Services and Solutions. You will play a vital role in our business and take the complexity out of the technology decision making for our customers and bring a positive impact to their...


  • New Zealand Platinum Recruitment Limited Full time

    Platinum Recruitment is thrilled to present this Service Desk Engineer opportunity on behalf of our Christchurch based clients. This is a permanent opportunity that has been created due to the continued growth of our clients who are a locally based MSP. **_The Role:_** As the first point of contact, you will have a customer-centric mindset focused on...


  • New Zealand Place Recruitment Limited Full time

    We're looking for a senior manager to lead ICT service delivery across global business units, enabling users to deliver on their strategic objectives. - Lead ICT service delivery to support business operations across the globe. - Ensure all service delivery partners deliver services to agreed contracts. - Permanent role based in Wellington, starting from...


  • New Zealand Fire and Emergency New Zealand Full time

    Permanent opportunity to work within New Zealand’s most trusted public sector organisation - Great employee benefits including generous wellness leave - Up to 6% kiwisaver employer contribution Leadership opportunity to work in a purpose driven organisation and gain experience across a range of exciting strategic procurement initiatives. **Ko wai mātou?...

  • IT Service Desk

    1 week ago


    New Plymouth, New Zealand Potentia Full time

    Are you the go-to person in your group of friends for all things tech-related? Do you find yourself fixing your grandmother's printer on a weekly basis? Well, have we got the job for you! A well known accounting and business advisory firm in New Plymouth, due to an internal promotion, are looking for a Service Desk Analyst to join their team of IT whizzes....


  • New Zealand Fire and Emergency New Zealand Full time

    Be part of a collaborative ICT Infrastructure and Operations team with opportunities for professional development - Thrive on being innovative and working at pace in assisting FENZ to achieve business outcomes - Collaborate, maintain and provide high quality information to stakeholder groups - Be part of the team to move to modern and fit for purpose ICT...