Field Service Representative

2 weeks ago


Tauranga, New Zealand Tomra Full time

Company Description
TOMRA Food designs and manufactures sensor-based sorting machines and integrated post-harvest solutions for the food industry, using the world's most advanced grading, sorting, peeling and analytical technology. The company's mission is to enable its customers to improve returns, gain operational efficiencies, and ensure a safe food supply via smart, useable technologies.

TOMRA Food is a member of the TOMRA Group founded in 1972 that began with the design, manufacture, and sale of reverse vending machines (RVMs) for automated collection of used beverage containers. Today TOMRA provides technology-led solutions that enable the circular economy with advanced collection and sorting systems that optimize resource recovery and minimize waste in the food, recycling, and mining industries. This person will be operating in the Business Area TOMRA Fresh within TOMRA Food.

**Job Description**:
Due to continued growth within a company that is the leading provider of optical sorting and processing technology for the fresh food industry, we are looking for solutions driven and proactive FSR’s to join the team and make an impact with our customers. Field Service Representatives play an integral role in the success of the resource revolution here at Tomra Fresh Food.

**In this role you will**:

- Perform preventative maintenance including pre and post-season servicing of machines to enhance ongoing performance
- Demonstrate an aptitude for machine operations, mechanical, electrical, computation and operational, and electrical assembly and installation
- Respond to customer requests in the field within an agreed timeframe.
- Complete removal and installation of mechanical components
- Proactively work with customers and internal stakeholders to successfully complete projects (e.g., research and development site testing, refurb, refit, or upgrades)

Qualifications**
About you**:

- Relevant tertiary qualification such as Bachelor of Management / Engineering or Trade Certification
- Two years’ experience in a similar field (preferably AgriTech industry)
- Relevant experience in troubleshooting electrical and mechanical equipment
- Strong understanding / knowledge of electronics and electrical assembly and wiring
- Working knowledge of PC and MS office suite
- Proven ability to read, analyze and interpret technical procedures
- Open to regional travel

Additional Information**
Why work for us?**

A long-term career for some and a stepping stone for others; We've seen our service technicians leverage the diverse skill base they develop in this role to transition into sales, R&D, quality assurance, and service management positions.
- Award winning, innovative kiwi success story
- Hourly rate + OT + Car
- Birthday leave - have a day off on us
- Fantastic career opportunities locally and globally
- Weekly Friday social and other events through the year
- We invest in you with professional training and development



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