Client Service Representative
6 days ago
About ANZ
At Australia And New Zealand Banking Group Limited, we're shaping a world where people and communities thrive. Our vision is to improve the financial wellbeing and sustainability of our millions of customers.
About the Role
This role consists of face-to-face service consultants within the branch network. Sales are not the key capability of these positions. The focus is on servicing customer requests and enquiries in a timely and effective manner.
Your Day
As a Client Service Representative, you will provide our customers with a seamless branch experience by meeting each customer's end-to-end banking needs across transaction activities, needs-based conversations, and educating them on digital solutions. You will also provide exceptional customer experience through quality interactions that meet customers' financial transaction needs at the first point of contact.
Key Responsibilities
- Provide our customers with a seamless branch experience
- Meet each customer's end-to-end banking needs
- Provide exceptional customer experience
- Undertake cash management requirements in an accurate and efficient manner
What You'll Bring
To grow and be successful in this role, you will ideally bring the following:
- Excellent communication skills both written and oral
- Sound understanding of compliance
- Positive attitude with a growth mindset
Why Join Us
We welcome applications from everyone and encourage you to talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with an access requirement or disability, let us know how we can provide you with additional support.
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