Digital Operations Manager

2 weeks ago


Auckland City, New Zealand Ports of Auckland Full time

Port of Auckland is part of the special character of our city and plays a vital role in our economy, delivering the things we need and enjoy. Nearly three-quarters of the port's inbound cargo stays within the Auckland and Upper Waikato region. Our location on Auckland's doorstep means the delivery of goods is quick, the cost of goods is low, and we are focusing on reducing our carbon footprint to become a sustainable Port.

We have an opportunity for a **Digital Operations Manager** to lead our Tiaki Tech (Service Desk) team at the Port of Auckland based in our Mechanics Bay office.

**ABOUT THE ROLE | Te tūranga mahi**

Reporting to the Head of Digital Service Delivery, the role of the Digital Operations Manager is to oversee the effective execution of the information security management and incident management practices for the Port. This includes responsibility for ensuring that the practice is continuously improving in integrity, effectiveness, efficiency, and maturity.

The key responsibilities for the role include:

- Leading a team of seven (7) - encouraging and supporting the ongoing development of the team, fostering a culture of continuous learning and growth.
- Access management and process improvement
- Manage licensing contracts.
- Due to the organisation's 24/7, 365-day operation, the individual may be an escalation point after-hours if required. An allowance will be provided.

**ABOUT YOU | Ko wai koe**

You will have proven knowledge and experience in the following areas:

- Confident team leader, experienced in running regular one-to-one meetings and setting yearly performance objectives.
- A demonstrated track record in taking the initiative in process improvement.
- Cyber Security and event management

**WHAT YOU NEED | Ngā pūkenga me whēako**

To be successful in the role you will have:

- 2-3 years leadership practice
- 5 years technical service desk and incident management experience
- ITIL Foundation certified.
- Practical knowledge and experience in managing ServiceNow configuration.

**OUR BENEFITS | Ngā Painga**

**(T&C's apply)**

Our employee benefits and perks include:

- Free onsite parking, annual flu shot, confidential counselling and support services
- Free internal shuttle service to public transport hubs
- Opportunity to participate in the 5th week annual leave programme
- 15 days wellbeing (sick) leave per annum
- Career progression opportunities
- Flexible working, hours and remote
- Access to an onsite café and gym
- Access to discounts at: Auckland Leisure Centres (excluding Olympic Pools), Electrify NZ, Southern Cross, Specsavers, Kindercare, Pets in the City, EnviroWaste, Ideal Electrical, HCB Technologies (car batteries), PB Technologies, Resene (Mt Wellington store)

We pride ourselves on being a great place to work and consider all employees part of the port whānau.

**'Kia Kaha, Kia Maia. 'Give of your best, be confident in your ability'**
- Reference #- 5068- Posted on- 04 Mar 2024- Expertise- Digital / IT- Work type(s)- Full time- Work arrangement- Permanent



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