Move Management Consultant

1 week ago

Auckland City, New Zealand SIRVA Full time

Sirva is the global leader in moving and relocation services, offering solutions for mobility programs to companies of every size.
With Sirva locations and franchised and agent locations in 177 countries, we offer unmatched global breadth supported by localized attention and innovative technology that strikes the right balance of self-service and human support.
By leveraging our global network, we deliver a superior experience that only a “one-stop shop” can provide.
We’re a team that works globally to provide the best service locally — a company that is everything you need, everywhere you need it
We are now seeking applicants to join our Customer Experience Move Management team under the Allied Moving Services brand for a 6 month contract. This role offers a hybrid work set up post training - 2 days office / 3 days work from home. This role is available to applicants able to work in our Mt Wellington (Auckland); Dandenong (Melbourne) and Richlands (Brisbane) locations
Why work for Sirva?
Being an international brand with a cross regional structure your career opportunities could be endless You can make colleagues, connections and friendships the world over with Sirva.
Diversity and inclusion is part of our service and therefore is part of our DNA. At Sirva our Inclusion, Diversity & Equity Alliance (I.D.E.A) is our global initiative that imprints itself to our identify.
Sirva has invested in benefits to its employees across health & wellbeing and financial rewards. We are proud to support a flexible hybrid way of working supported by our Work From Home and Core Flex Hours policy - trust & communication Is key to this model and encourage all employees to discuss with their People leaders what works best for you.
Want to learn more?
Reporting to the Team Leader - Inbound, the Move Management Consultant is responsible for coordinating the E2E process of the imports process in an efficient and timely manner for our consumer clients.

**Key responsibilities include**:

- Receive and register all import documentation into relevant systems and forwarded to clients and/or appropriate internal and external stakeholders
- Proactively communicate with clients at all times
- Closely monitor shipment arrival schedules and ensure early reporting to Customs
- Professional liaison with sister companies, franchises, partner agents, agents, Customs and Quarantine Authorities, shipping companies and other commercial entities all times
- Communicate and arrange the delivery of household goods.
- Administration and maintenance of all Import files

Who are we looking for?
- Demonstrated experience in a similar household goods, imports coordination, international freight movement or customer service role
- Excellent interpersonal skills with the ability to maintain strong relationships with a variety of internal and external stakeholders including clients
- Ability to work as part of a team, as well as managing their workload autonomously.
- Have the drive to take on new challenges and develop skills to support the wider team and service delivery to customers.
- Possess strong customer service and communication skills
- Be a self-starter with initiative and have the drive to succeed
- Be highly organised with effective time management skills to manage multiple caseloads at a single time across a number of different clients
- Strong attention to detail
- Articulate written and verbal communication skills

If this is the role for you please submit your Interest via the APPLY NOW function including a resume for review.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.

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