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Sales & Customer Service Executive

1 month ago

North Shore City Auckland, New Zealand Flooring Xtra Full time

**Full time **North Shore**:
**Sales & Customer Service Executive**

Flooring Xtra North Shore sells floor coverings (carpet, wood, laminate and vinyl) to residential and commercial customers. We are the market leader and part of a group of 61 individually owned stores throughout NZ.

We are a finishing trade that puts the finishing touches on a customers refresh, renovation, or new build project. It is a trade that is seen and felt, visually transforming a home. It provides the customer with an exciting feeling of completion and satisfaction.

Flooring Xtra North shore is a business driven on family and down to earth values. Family comes first and flexibility is provided to staff to manage this. Our values are:

- ** Caring** - For our family, our team, our customers and the job.
- ** Belonging** - To a team, a work family, a community.
- ** Being Real**:

- No drama. We're down to earth people that are happy to crack on with it whilst having a good sense of humour.
- ** Excellence** - Quality service, positive attitude, respectful behaviour and relationship driven.

**About The Role**:

- Provide a warm, inviting, and enjoyable showroom experience for customers. This includes offering a high level of customer care and accuracy as well as a clean and tidy showroom
- Sample Management
- Work alongside the team of Sales Consultants to manage the customer journey and achieve sales targets
- Provide admin support when required
- CRM Management
- Social Media
- Post installation customer care

**About You**
- A warm, bubbly person who enjoys building relationships with clients. You will have a natural ability in providing an exceptional experience to all of our customers.
- An amazing attitude to solve issues with a positive mindset.
- Outstanding communication skills, both written and verbal.
- Excellent time management and thrive on being highly organised with the ability to multitask and keep track of several projects at the same time.
- Proficient computer skills and use of technology. We use various software to ensure quality customer service, accuracy and reporting.
- Strong analytical skills and problem-solving ability and able to think on your feet.
- Clean, current drivers license
- Self starter who can work in a team and autonomously.
- A down-to-earth, practical approach to doing business with the ability to relate to a wide range of internal and external customers.

**Our Benefits**:

- A healthy bonus scheme.
- Modern technology. Full use (incl personal) Apple phone & HP laptop.
- Day off work and dinner for you and your partner / significant other for your birthday
- Numerous small tokens based on performance and attitude.(i.e. weekly lunches, dinner vouchers, gift cards).
- Staff flooring buy rates for immediate family.
- Opportunity to progress or move within a group of 61 stores within NZ and 150 stores in Australia