Feedback Coordinator

1 day ago

Nelson, New Zealand Nelson Full time

Te Whatu Ora Health New Zealand (Nelson Marlborough) formerly NMDHB

**Location: Nelson or Marlborough**

**Part-time, permanent (0.7FTE)**
- Are you interested in making a difference to the quality of health care in the Nelson Marlborough region?
- Flexible working hours and work from home options
- Are you interested in a challenging, complex, but ultimately rewarding role?

**Ngā mōhiohio e pā ana ki tēnei mahi (About this position)**

You will be coordinating and managing the feedback Te Whatu Ora (Nelson Marlborough) receives from people who access our services, their whanau and third parties. This is a critical role in ensuring we understand the concerns and issues raised in complaints and support appropriate actions.

This is a permanent, part-time role working 56 hours per fortnight (0.7 FTE) Monday - Friday. Hours are flexible and there is the opportunity to work from home for part of this role.

**Ko wai he kaitono tōtika? (Who is an appropriate applicant?)**

You will be engaged, motivated and dedicated to customer service and will have a positive influence in the work environment. You will also have the ability to adapt quickly and respond with well-considered solutions.

Your aptitude to accurately collect and enter data, and to maintain a calm professional manner when dealing with people is essential.
- Te Whatu Ora staff must have completed their primary course of two NZ approved COVID-19 vaccinations as they have direct contact with patients and members of the public_._

**Ā mātou rōpū (About our team)**

Te Whatu Ora (Nelson Marlborough) is the main health provider for Te Tau Ihu, the top of the south. Nearly 3,000 strong, we are Nelson and Marlborough - s largest employer, which means the opportunities here are endless. Our main locations are Nelson and Wairau Hospitals, and the Richmond and Marlborough Health Hubs, but we are spread across the region and service all parts of the community. Our work can be challenging, but we are up for it. We have a great team and we work hard to make a difference. We value integrity, innovation, respect and teamwork.

**Ētahi atu mōhiohio (More Information)**

**Ngā huanga o tēnei mahi (The benefits of this position)**

At Nelson Marlborough we encourage a workforce that is innovative, eager to learn and enhance their skills, and passionate about caring for our community.

**Me pēhea ahau e tono ai? (How do I apply?)**

Ref: N23-170

Applications close: Sunday 19 March (unless filled prior) _Applicants will be reviewed as received_

Te Whatu Ora strongly endorses Te Tiriti o Waitangi.
- He waka eke noa. We are all in this together._

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