Developing Team Leader

3 months ago


Auckland City, New Zealand TOWER Insurance Full time

**Why you'll love working with Tower**

At Tower, we put our people first and pride ourselves on creating a diverse and inclusive space that provides opportunities for everyone to thrive. As a uniquely Kiwi and Pacific insurer operating for almost 150 years, with roots all the way back to Dunedin, we embrace and encourage our people to bring their whole selves to work.

We celebrate all ages, genders, sexual orientations, races, religions, and anything else that helps to make our people special. We are proud holders of the Rainbow Tick which is an important symbol for us.

**What will you be doing?**

Tower is currently recruiting for two Developing Team Leaders to join our Customer Contact Centre.

Reporting to the Practice Lead, this role is a steppingstone and an opportunity to develop your leadership skills leading a small team of sales, retention or service consultants to deliver exceptional customer journey experiences. You will ensure your teams are highly engaged and customer focused, ensuring our customer experiences are the best they can be.

**What you'll need**

To be successful in this role, you must have:

- Minimum of 3-5 years' experience working in a contact centre preferably in a senior consultant role or similar
- Knowledge of contact centre systems and operations including IVR, routing, performance measure and recording tools

You must also be able to demonstrate the following:

- Evidence in leading change initiatives
- Excellent communication, interpersonal and stakeholder relationship skills
- Proven ability to use initiative and implement continuous improvements to workflow and systems
- Ability to manage a busy workload, dealing with conflicting demands.

**What we'll bring to the table**

In addition to a competitive salary, we offer a range of perks and benefits to celebrate and look after our Tower employees. Highlights include:

- Our people come first as we offer 16 weeks paid leave for the primary carer and four weeks paid leave for partners, for our Tower whānau in New Zealand and the Pacific.
- A paid day off on your birthday
- Wellness leave instead of sick leave so you can proactively look after our health and wellbeing before you get sick
- Discounts on Tower insurance products
- Free Life Insurance of up to four times your annual base salary
- Genuine career pathways and development opportunities



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