Team Leader

4 months ago

Auckland City, New Zealand HEB Construction Full time

**About the Auckland System Management (ASM) Alliance**

The ASM is an alliance between HEB Construction, Fulton Hogan and Waka Kotahi NZ Transport Agency to operate and maintain Auckland's motorway network. The Alliance is expected to work collaboratively with internal and external stakeholders as well as suppliers to deliver exceptional outcomes for customers using the Auckland transport system. Estimated project dates are from July 2019 to June 2028.

**The Opportunity**

This is an exciting opportunity to work on a large-scale road maintenance contract. We are looking for an Team Leader -Incident Response to join our team at ASM. As Team Leader, you will ensure to deliver professional incident response services within the ASM to ensure the safe and reliable operation of the Auckland Network State highways and motorways. This role manages minor incidents and supports emergency services in serious incidents. Collaboration with the Auckland Transport Operations Centre (ATOC) and emergency services is imperative for the success of this role.

**What you will be doing**:
As Team Leader - Incident Response, you will have a variety of responsibilities including:

- As the Team Leader you will handle the daily planning, forward rostering, checking of training requirements, team technical competencies and supporting people development.
- Operate under the Coordinated Incident Management System (CIMS Structure) to deliver appropriate response to a range of incidents. (This implies a clear Command/Control structure)
- Attend incidents on the state highway from levels 1 - 5 as directed by ASM (Auckland Systems Management).
- Debris on road.
- Customer breakdown assistance (on road remedy of stopped vehicles).
- Road crashes.
- Animal on carriageway.
- Asset damage (including traffic assets or vegetation etc).
- Flooding events.
- Storm events including high wind.
- Protest events.
- Any other assistance to Emergency Services or Partner Agencies as required.
- Represent the ASM as the Network Operator and Waka Kotahi as the Asset Owner in the role of Recovery Manager at incident sites as needed.
- Aid in the identification, triage, and analysis of a wide range of incident types, following established incident response protocols and escalating issues as appropriate.
- Effectively evaluate an incident scene and then direct ASM incident response teams and/or delegate tasks. Early identification of tasks is critical to successfully re-open the road network as efficiently as possible.
- Collaborate with the wider incident response team to gather and document incident details, including relevant logs, evidence, and supporting information and submit reports accordingly.
- Mentor and support junior staff to develop our people and identify improvements over time.
- Contribute to incident response decision-making by providing correct and prompt information to aid in incident containment, eradication, and recovery efforts.
- Aid in the implementation of incident response plans, playbooks, and checklists to ensure consistent and efficient incident handling.
- To be point of contact on scene for the ASM, ATOC and associated emergency agencies.
- The ability to think on your feet and explore solutions at Incidents.
- Be proactive in your approach finding possible areas of improvement and innovation.
- Complete or aid with crash investigations as directed by the ASM Duty Engineer.
- Provide updates from the incident scene to relevant internal and external parties.
- Liaise with key stakeholders including emergency services.
- Undertake physical works as needed to restore lanes including cleaning up debris, minor breakdown aid, maintenance activities, manual handling.
- Deliver maintenance tasks as tasked by the ASM, including minor civils on traffic assets or corridor-based tasks.
- Assist the ASM Network Operations Team with network inspections, auditing and identifying network improvements.
- Proactively take part in incident response training, exercises, and tabletop simulations to enhance skills and familiarity with incident response procedures.
- Emergency Traffic Management Certified or expected to obtain, along with other related training associated with the ASM and Incident Response.

**Shift work**
The role requires the Team to undertake shift work as set out below (including public holidays). Each Team member will have to rotate through each shift pattern on a weekly basis and work a minimum of 40 hours per week:
**Monday to Friday**:

- ** 04:30 - 13:00 Morning shift**:

- ** 12:30 - 21:00 Afternoon shift**:

- ** 20:30 - 05:00 Night shift**

**Saturdays are seated with the ASM Corridor business.**
**Sunday by roster with 1 month lead time.**

**About You**:

- STMS Level A, B, C non-practicing (desirable) with General Worker minimum.
- Class 1 full driver's licence
- Class 2 full driver's licence (desirable)
- Current first aid certificate (desirable)
- Basic vehicular mechanical knowledge (desirable)
- Appreciation of

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