Duty Manager

7 months ago

Queenstown, New Zealand Oaks Hotels Full time

Company Description

Minor Hotels is an international hotel owner, operator and investor, currently with a diverse portfolio of over 530 properties. Through our Anantara, Avani, Elewana, Oaks, NH Hotels, NH Collection, nhow and TIVOLI properties, Minor Hotels operates in 50+ countries across Asia Pacific, the Middle East, Africa, the Indian Ocean, Europe and South America.

Minor Hotels AU & NZ is a proud leader in strata titled accommodation management with numerous Hotels, Resorts and Residential Apartment buildings throughout Australia and New Zealand.

**Job Description**:
We are currently looking for a dedicated and professional Duty Manager (Hotel) to join our friendly team at Oaks Queenstown Shores Resort on a full time basis.

The moment a guest steps into our hotel you will make them feel at home with your welcoming and warm presence. You have the important job of leading your team and driving exceptional customer experiences.

**Key Responsibilities Include**:

- Guide & support the team in providing outstanding guest experiences
- Provide personalised and proactive guest service
- Resolve & respond to guest complaints in a timely and professional manner
- Effectively manage team roster to meet budgets
- Support Hotel Manager with recruitment

Expected hours: 40 per week

Location: Oaks Queenstown Shores Resort, 327 - 343 Frankton Road, Queenstown, STH 9300, New Zealand

Hourly Rate: $28.18 - $30.00 per hour.

Approved Sponsor: Oaks Hotels & Resorts Suites

**Qualifications**:

- 12 months supervisory experience in a hotel environment
- Extensive customer service experience
- Excellent written and verbal communication skills
- Exceptional customer service skills and an unwavering positive attitude
- The ability to successfully provide a high level of customer satisfaction
- Professional presentation essential
- Availability to work on a rotating roster, including weekends and public holidays

Additional Information
**Join our positive and vibrant team and be rewarded with these team benefits**:

- Highly competitive hourly rate
- 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
- 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
- Additional paid leave including Birthday and Study leave.
- Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
- Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership _*eligibility does apply._
- NIB Insurance discounts
- Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
- 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
- Wellbeing programs with Uprise (EAP)
- Laundry allowance for some roles*

Our people drive the success of our business, so we will invest in your skills to allow you to grow and progress through your career. You'll feel at home as part of a close team who thrive on delivering exceptional guest experiences and working in a company focused on ensuring the best work place culture.

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