Duty Manager

1 week ago

Queenstown, New Zealand Accor HQ Full time

ARE YOU A NATURAL BORN LEADER? THEN IS IT TIME TO MAKE YOUR MARK ON ONE OF THE LARGEST HOTEL CHAINS IN THE WORLD?

**AccorHotels** are seeking _motivated, highly engaging and passionate _**_Full-Time Duty Manager_**_ to join our Team at _**_Peppers Beacon_**_ _**_Queenstown._**

Overlooking picturesque Lake Wakatipu and a stroll from the heart of Queenstown, **Peppers Beacon** attracts a mix of Kiwi and international guests in search of year round adventure. Admire spectacular views of the Remarkables Mountains while you work, and when you’re not you can either enjoy the perks of the best peaks with skiing New Zealand’s most sensational ski fields during the winter or enjoy the amazing and stunning endless outdoor adventures during summer
- We are providing the opportunity to grow a career with _**_AccorHotels_**_ and in doing so we aim to attract the best talented and passionate people who have an aspiration to be the very best they can in the field of genuine and exceptional guest service._

As **Duty Manager** they will deliver rich and personal experiences to our guests, from the heart - driving a strong service culture and overseeing all aspects of the Guest Services operations, including but not limited to, reception and concierge. This position will be responsible to oversee the hotel in the absence of senior managers. If you'd like to embrace a wider world of experiences and opportunities, we'd like to welcome you to one of the world's most international renowned and reputable hotel brands. Ideally, you will have at least 1-2 years’ experience in an upscale hotel, resort or equivalent environment as a **Duty Manager** or similar leadership capacity.

You will be a true team player and superb mentor who can problem solve with the capability to turn challenges into opportunities. Your exposure to wider hotel and resort operations alongside experiences partnering with operations will be key to your success. With strong communication skills and the ability to think outside the box, you will also be physically fit and able to lift luggage and other items as needed to assist guests. You must hold the appropriate work rights to work within New Zealand and be flexible to work weekends and evenings as required.

**About the Role - main responsibilities included, but not limited to, are**:

- Leadership of Front Office team members in the absence of Heads Of Departments as required.
- Ensure guest feedback is recorded accurately and action any service recovery processes in a prompt and efficient manner.
- Work closely with Housekeeping, Maintenance and the Breakfast Room teams to assist in delivering excellent standards, products and services
- As required assist with reservations while ensuring hotel specific SOP's are adhered to at all times
- Ensure all accounting practices and processes are achieved per hotel specific SOP's
- Actively contribute towards reaching agreed hotel performance targets and objectives, both financial and guest sentiment

**Key Responsibilities**:

- Deliver excellent customer service, at all times, ensuring guests’ comfort and safety
- Maintain effective communication, at all times, among all teams
- Coaching and development of team around systems, service delivery, brand standards and culture
- Guest service and problem resolution in a professional manner
- Driving financial targets and soft targets around exceptional guest service
- Seeking, monitoring and assessing guest feedback and putting into place detailed action plans focussed on enhancing the guest journey
- Ensuring a safe and secure environment for guests and colleagues
- Driving colleague engagement and brand pride across the Front Office
- Always adhere to all company policies and procedures
- Report any security issues to senior management immediately
- Take responsibility for extra management tasks, as required, in the absence of senior hotel management
- Conduct stocktake of all Front Office equipment and supplies as required using the correct procedure
- Code and sign all invoices accurately and efficiently as required
- Compliance to all food storage, preparation and hygiene are adhered to at all times
- Ensuring immaculate presentation of the Front Office, both front and back of house areas at all times

**Key Attributes**:

- This is a hands-on role, covering all areas of Front Office Operations as well as overseeing the hotel in the absence of the Front Office Manager.
- A minimum of 1-2 years' experience in similar 4.5 star hotel service environment. This will enrich confidence and the creation of ultimate memorable moments for our guests who are at the heart of everything we do
- Your ability to make quick decisions within the parameters of the role is critical to ensure that the guest and the hotel are both protected and receiving maximum benefits as a result of any decision reached.
- Applicants should hold a current General Manager's certificate and First Aid Certificate or be in the position to

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