Vip Host

3 months ago

Auckland City, New Zealand SkyCity Entertainment Group Full time

Are you a customer service extraordinaire looking to develop your relationship building skills? We have an exciting opportunity to join the VIP Table Games team as a VIP Host.

**The role**:
Reporting to the VIP Service Manager, Table Games, you will provide dedicated service to our VIP members and deliver exceptional customer experiences within responsible gaming guidelines each and every time.

You will be welcoming our VIP members, getting to know them by building valuable relationships and checking they have all they need to enjoy their time with us, while ensuring a safe gaming environment. You'll be arranging accommodation, booking travel, and transport, making restaurant reservations, assisting with marketing promotions and even hosting at VIP events. How awesome does that sound?

To succeed in this role, you will have excellent communication skills and the confidence to initiate conversations with our customers, to efficiently handle customer requests and to quickly gain rapport. You will be able to identify, diffuse or escalate incidents and have demonstrated problem solving skills.

**You**:
You will be in your element striking up conversations and building relationships with customers, you'll love dressing to impress and will have a professional style. Obviously, you'll be a natural at organising, prioritising and multi-tasking and all whilst offering top notch customer service - it just comes naturally to you. You're a positive go-getter and you love the chance to think innovatively and go the extra mile.

**The must-have's**:
**What's great about working at SkyCity**:

- A supportive and diverse company culture
- Work with people who care, are driven and energetic
- Medical insurance
- $2.50 cooked meals in our staff cafeteria
- Heavily discounted staff car parking and dry cleaning
- Career progression
- Discounts at our outlets
- Free trips for you plus one as many times as you like up the Sky Tower

You'll get to be a key part of our fun team who work hard for our employees and the business. As an employer, we actively encourage your career development and expect our leaders to play a big part in developing their teams.

**The career opportunities we have at SkyCity are so diverse, and so are we. We don't just accept differences, we celebrate and support them. We recruit based on capability and performance - regardless of gender, gender identity or expression, race, national origin, age, educational background, disability or religious beliefs.

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