Team Manager, Operations Support
4 days ago
**Team Manager, Operations Support - Wellington CBD**
**The National Service Delivery unit (NSD)** provides a range of justice services to customers around New Zealand that assist with administering the court system.
These services include:
- Administering legal aid for those who can't afford a lawyer
- Collecting court ordered fines and reparation
- Transcribing activities in the courts
- Judicial library support
- Providing a centralised customer call and processing service.
**Te whiwhinga mahi/The Opportunity**
We have an opportunity within our National Service Delivery, Operations Support Team, leading a team of Analysts and Advisors to oversee the workforce management, performance, reporting and technology capability across an operational group of over 700 staff.
It's a great opportunity for an experienced leader who is confident in leading staff through change and who has in-depth understanding of workforce capacity planning practices and software to work with the business, analysing workforce trends to determine both short-term and long-term resource planning across the business.
**He pūkenga tou/Skills and Experience**
Ideally, the skills and experience we are looking for include:
- Prior experience managing or working at a senior level in a workforce planning delivery function, ideally within a large and complex environment
- Advanced knowledge of workforce planning/management methodologies and principles
- Strong MS Excel and systems skills with an ability to analyse data, identify trends and make recommendations
- Advanced knowledge of Workforce Planning software
- Outstanding relationship-building skills
- Ability to influence and work in partnership with staff at all levels
- Strong communication, consultation and negotiation
- The ability to make decisions “on the fly” in a changing and complex work environment.
**Ko wai mātou/**Who we are**
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.
You will be working in a team of Senior Advisors, Advisors and analysts who contribute to the delivery and continual improvement of a work programme in the operational environments. Te Tāhū o te Ture is a positive and friendly place where we value collaboration, innovation, high performance and having fun. Our culture is built on trust which recognises individuals as well as collective contributions.
**_ Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions._**
**Utu ā-tau/**Salary**
Salary Range: The appointing salary for this role will be between $120,397 and $169,973 based on skills and experience.
**Tono mai/How to Apply
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