Infringement Adjudicator

7 months ago

Auckland City, New Zealand Auckland Transport Full time

Auckland Transport is leading the development of transport infrastructure and solutions that enable healthy and accessible communities. Regardless of your choice to walk, cycle, drive, take the ferry or train, we are passionate about working together to deliver safe, efficient, innovative and sustainable options whilst providing a transport system that will create a vibrant and connected Auckland.

We are on a journey and working to shape our organisation through an ambitious transformation programme providing for more effective and efficient AT.

Delivering Auckland's transport solution on such a mammoth scale is no mean feat and we need a talented team to ensure we are up to this task.

**Te Whiwhinga mahi | The opportunity**

As an Infringement Adjudicator you will provide effective and efficient infringement administration and support through the provision of expert knowledge and technical advice, and professional customer service.

Utilising your excellent customer service and relationship management skills you will professionally respond and resolve customer queries, provide specialist parking advice and negotiate payment agreements with customers for infringements, within the prescribed guidelines and limits of authority, building relationships of trust and respect along the way.

You'll need to learn and remain up to date and familiar with consolidated procedures, bylaws, traffic / parking legislation and any restrictions within the city and ensure these are in line with current guidelines and legislation.

**Ko koe tēnei | About you**

With a minimum of 3 years' experience in operations, ideally in customer services or parking, you will have excellent customer service, problem solving and analytical skills as well as the ability to use good judgement and make sound decisions.

Ideally, you will also have:

- A tertiary qualification preferably in Business
- Experience of working in a regulated environment
- Knowledge of relevant laws and rules preferred
- Capable of using MS Office and Visio Access, PowerPoint, SharePoint
- High level of negotiation, conflict resolution skills
- Great oral and written communication skills
- Outstanding accuracy to detail and able to meet deadlines

**Ko wai mātou | About us**

At AT, we embrace inclusion and fully support building a diverse workplace where people come first and we feel safe, respected, valued and supported, inclusive of our differences. Our values are more than just words - they are integral to everything we do. **Manaakitanga**:

- We care, **Tiakitanga** - Safe with us, **Whanaungatanga** - We connect, **Auahatanga**:

- Better, bolder, together.

Our Flexible Working initiative empowers our people to work flexibly whilst meeting the needs of our customers, the organisation and the individual.

In addition, we also offer:

- Investment in your professional development and training
- Opportunity for greater leadership and accountability
- Modern CBD (Wynyard Quarter) waterfront-based office
- Paid parental and partner leave
- Study assistance
- Health and Wellbeing benefits
- Professional memberships

**#LI-AW1

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