Operations and Oversight Manager

2 weeks ago


Auckland City, New Zealand BNZ Full time

**He Waka Eke Noa | Creating Great Together**

Here at BNZ, it's about more than just banking. We work together in an agile, energising environment to create innovative solutions that won't just help our customers be good with money, but also do great things with it.

Our Customer, Products and Services team are a forward-thinking and inclusive team with an ambitious change agenda to transform our business and build strong product practices at BNZ.

**Mō te Tūranga | About the Role**

As the Operations and Oversight Manager you will be responsible for managing end-to-end operations and embedding the quality assurance programme across the General Insurance proposition at BNZ. The mandate is to drive improvements in the team across a range of key performance indicators which will ultimately drive good customer outcomes. Key responsibilities will also include:

- Leading delivery, oversight, and analysis of reporting from key third parties
- Reviewing and discussing with key stakeholders monthly progress against contractual SLA's / obligations and risks/issues
- Ensuring frameworks, reporting, quality assurance, due-diligence, and related governance activity are adhered to
- Managing the day-to-day operational functions and interactions with relevant third parties.

**Ō Pūkenga | About You**

To be successful in this role, you will have a strong understanding of New Zealand's financial services industry, Insurance and/or Banking. You will have strong operational and risk experience with a high level of capability in embedding QA programmes.

You will also have:

- Excellent stakeholder engagement and influencing skills
- Strong end to end process mapping experience
- Demonstrated advanced level reporting and analysis skills
- Excellent written and verbal communication

**BNZ Hei Wāhi Mahi |Working at BNZ**

At BNZ, we're passionate about building and sustaining a high-performance culture that motivates our people to deliver exceptional results.

We know that every BNZer is unique, with a wide range of goals, ambitions, and lifestyles, so we offer a wide range of benefits and working styles to suit you.
- ** Oranga | Wellbeing**: Your wellbeing is important to us. When we're at our best, physically and mentally, in and out of work, we can truly create great things together. We're here to support you to be your best with a number of wellbeing initiatives.
- ** Whakatā | Leave**: We all need a bit of time off every now and then. At BNZ we're proud to offer the generous leave options you need and deserve - whether it's for a special occasion, an unexpected event, or an extended vacation.
- ** Raungāwari |Flexibility**: We're big on helping you balance life and work. We offer a range of flexible working options that help you be your best, wherever you're based. Talk to us about how we can make this work for you.

**Nau Mai ki te Pēke o Aotearoa | Come to the Bank of New Zealand**

**Applications for this role will close on Tuesday 30th August at 11:55pm


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