24/7 Data Centre Operations Manager

7 months ago

Auckland City, New Zealand Datacom Full time

Our purpose
Here at Datacom Data Centres' we connect people and technology in order to solve challenges, create opportunities and discover new possibilities for the communities we live in
We provide comprehensive training to develop your technical and professional skills, and a career pathway to explore the skills needed for other roles.
E whakarato ana mātou ki te whakangungu i o pūkenga hangarau, pūkenga ngaio, me te whakarite huarahi kia torohia ngā pūkenga e hiahia ana mō tūranga kē atu.
Our policy is to promote from within, enabling opportunities for advancing your career.
Ko tā mātou kaupapa here he tautīnei mai i roto, kia whakawhānui i ngā āheinga kia kōkiri ai tō umanga.

About the Role
This is not a remote position. You will need to be at one of our Data Centre Sites (located in Auckland, Hamilton, Wellington or Christchurch) The 24x7 Operations Manager role provides management oversight on a 24x7 basis for everything that is happening on the operational and customer deliverable side of the Data Centres in NZ and AU. A key responsibility of this role is to manage ad-hoc customer requests and clearly communicating with the operational team and customers the expected delivery times. The 24x7 Operations Manager role is focused on taking command and marshalling all resources in support of a data centre in times of difficulty. You must maintain a strong customer focus, obsessing over customer deliverables and demanding the highest standards.
About you
- Leadership experience in an operational environment.
- Previous experience working in a Data Centre (racking & stacking gear, cable management, hot & cold aisle containment).
- Proven people management skills.
- Able to deal with emergencies and conflict situations calmly and effectively.
- Able to amicably resolve customer operational issues should they arise.
- Experienced in operational efficiencies and operational process creation and reviews.
- Able to proactively communicate with the team to offer support and advice.
- Clear and effective communicator to all levels of the Data Centre business.
- Outstanding organisational and time-management skills.

**Responsibilities**:
This role is responsible for the management oversight of our enterprise Data Centres 24x7 Operations teams, who are responsible for the delivery of operational services and operational maintenance of our Data Centres.
Key responsibilities below;
- Ensuring all Datacom security objectives are strictly adhered to.
- Responsible for the delivery of all services (24x7) undertaken by the Data Centre Operations team.
- Prioritise and assign trouble tickets to data centre Floor Technicians and Operators.
- Assisting in the running of projects and delivering scheduled training as required.
- Escalation contact for all customer and Datacom staff operational issues.
- Prime contact for the integration of new or continual business improvements into the Operations team.
- Ensure good communications during and across shift handovers to ensure a consistent and seamless service 24x7.
- Manage Operations team’s delivery.
- Represent Operations and local management of major service impacting incidents.
- Ensure an outstanding customer experience through operational excellence.
- Being part of a culture of continuous improvement, seeking out efficiencies and service improvements that enhance our customers experience.

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