Intermediate Technical Communicator

1 week ago

Auckland City, New Zealand IDEXX Full time

The role has an important focus on building relationship working closely with Product Managers, customer facing teams, (Support & Implementation) and other internal teams such as Partnerships and Marketing.
So, what is IDEXX Veterinary Software?
IDEXX Veterinary Software is a portfolio within IDEXX which focuses on software solutions to enhance the health and well-being of pets, people, and livestock around the world.
More about our tech?
SmartFlow is patient workflow software designed to minimize bottlenecks and strengthen clinical processes in a veterinary practice.
Vet Radar enhances in-patient workflows, helping veterinary practices improve their clinical processes and deliver a higher standard of care.
Vello gives everything a vet needs to connect with their clients—all in one place. It streamlines the ways they engage with pet owners with a single experience built for IDEXX PIMS. With software-supported engagement across the life stages of a pet, pet owners become informed partners in care—supporting better health outcomes.
Our journey is solving veterinary practices’ most pressing needs by focusing on innovation to drive meaningful improvements in animal health.
So what are we looking for?
Make and maintain customer self-help content for IDEXX veterinary software products
Make and maintain staff documentation and self-help content for cross-team use
Form close relationships with Support, Development, Implementation, and Marketing, departments
Interview customers and staff to measure the impact of content on customer satisfaction and business goals
Regularly assess content development practices and published work to continuously improve skills
Convert legacy documentation to new content systems
**What you will bring**:
Experience in a technical communicator position or equivalent
Great technical aptitude combined with excellent practical experience of plain English
Experience with markup languages such as HTML & Markdown (preferred)
Good proficiency with image editing apps
Good understanding of headless content delivery (Preferred but not essential)
A problem-solving, customer-centric mindset
Enthusiasm and drive, and delivery of great results
Efficient balancing of a variety of tasks
**What you can expect from us**:
Access to state-of-the-art information development tools
A great team culture with a focus on innovation
A hyper focus on customer experience and unlocking value for customers
Meaningful work with real global purpose (the type of challenge that builds careers)
Continuous learning and development (both internal and externally)
Great tech kit for work and personal use
A great collaborative office space—including a gym and roof top BBQ
Coffee + snacks + catered lunches at least twice a week
Fully subsidized Southern Cross Health insurance
Part-subsidized parking via Parkable
A dog-friendly environment
**Why IDEXX**:
We’re proud of the work we do because our work matters. An innovation leader in every industry we serve, we follow our Purpose and Guiding Principles to help pet owners worldwide keep their companion animals healthy and happy, to ensure safe drinking water for billions, and to help farmers protect livestock and poultry from disease. We have customers in over 175 countries and a global workforce of over 10,000 talented people.
So, what does that mean for you? We enrich the livelihoods of our employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery. At IDEXX, you will be supported by competitive compensation, incentives, and benefits while enjoying purposeful work that drives improvement.
Let’s pursue what matters together.
IDEXX values a diverse workforce and workplace and strongly encourages women, people of color, LGBTQ+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, and veterans to apply.
IDEXX is an equal opportunity employer. Applicants will not be discriminated against because of race, color, creed, sex, sexual orientation, gender identity or expression, age, religion, national origin, citizenship status, disability, ancestry, marital status, veteran status, medical condition, or any protected category prohibited by local, state, or federal laws.
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