Receptionist / Senior Receptionist

3 months ago


Wellington City, New Zealand Microtel by Wyndham Wellington Full time

Join Our Team at Marsden Services Limited

Are you passionate about delivering exceptional guest experiences? Do you thrive in a fast-paced hospitality environment? If so, we have an exciting opportunity for you

We are currently seeking a dedicated Receptionist / Senior Hotel Receptionist to lead our front office team and ensure a memorable stay for guests at Microtel by Wyndham Wellington. As a live-in Receptionist, you will be involved the day-to-day operations of the front office, playing a crucial role in maintaining our high standards of service.

Key Responsibilities:

- Conducting reception duties, including check-in and check-out processes, with professionalism and outstanding customer service.
- Managing group bookings, arrivals, and invoicing.
- Handling reservations and updating them as needed.
- Ensuring consistent adherence to guest service standards.
- Managing online booking platforms and responding to guest queries.
- Contributing to sustainability and environmental initiatives.
- Maintaining Qualmark ratings and Wyndham quality standards.
- Upholding security, health & safety, and other compliances at all time.
- Maintaining regular communication with management.
- Responding to emergencies and assisting with guest requests including after hours.
- Flexibility to work shifts, including evenings, weekends, and public holidays.
- Living onsite and maintaining security, health, and safety standards.
- Liaising with management to resolve operational problems.
- Addressing maintenance issues within the property and guest rooms.
- Performing housekeeping duties if needed in urgent situations.
- Overseeing food & beverage operations and maintaining food control plans.
- Conducting stock take, ordering, and waste management for food items.

About You:

- Sound knowledge of Hotel Standard Operating Procedures for the Front Office.
- Understanding of housekeeping operations and minor maintenance issues.
- Strong communication, interpersonal, and problem-solving skills.
- IT proficiency, preferably with a PMS such as Opera or Opera Cloud.
- Self-motivation, attention to detail, and a passion for customer service and hospitality.
- Duty Manager licence is a must.

Benefits & Perks:

- Competitive hourly rate.
- Onsite free accommodation & secured parking including utilities.
- Flexible work schedule with provided breaks.

**Job Types**: Part-time, Permanent

Pay: $24.00 - $25.00 per hour

Expected hours: No less than 25 per week

**Benefits**:

- Employee discount
- Professional development assistance

Schedule:

- 8 hour shift
- Afternoon shift
- Evening shift
- Rotating roster
- Shift work

Licence/Certification:

- Duty Manager License (preferred)


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