Checkout Senior Supervisor

2 months ago

Christchurch, New Zealand Foodstuffs SI Full time

**New World Durham Street**

**Checkout Senior Supervisor**

Are you a leader of people and a Customer Service superstar? Read on

The hours and days are to be discussed at interview stage.

**About us and what we offer**:
New World Durham Street is Christchurch’s next-level supermarket experience, offering the latest range and features instore and we are proudly locally owned and operated Our Checkout team consistently surpasses our customer’s expectations and makes sure customers have a fantastic experience when shopping with us We get great feedback about our Customer Service team year-round because of the way we help and take care of every customer that comes into our store.

We also offer a great team and store culture, full training, and a commitment to ongoing development and learning, including the potential to be invited to the Foodstuffs leadership academy. We also offer the opportunity to further develop customer service, problem-solving, and leadership skills by working alongside our Checkout managers and store management team

**Your day-to-day**:

- Delivering outstanding customer service and resolving customer issues
- Working with the Checkout Manager and leading both the Checkout supervising and operating team including providing feedback, coaching, and training
- Working with the Checkout management team to oversee the daily operations of the department including rostering management
- Completing various tasks which may include checkout operating, packing, managing Self-Checkout lanes and Shop ‘n’ Go, cleaning and collecting trolleys
- Being in sole charge of the Checkout department and being responsible for opening and closing the Checkout department as required

**What we need from you**:

- A track record of proven experience in a customer service role in a position with leadership, responsibility or a supervisory role would be an advantage
- A constant commitment to excellent customer service
- Great communication, leadership, and team-building skills
- Flexibility to pick up extra shifts or extra hours if needed
- A positive approach to your day
- Strong organisational skills
- Excellent personal presentation and resilience
- Availability over busy and seasonal periods is a must

So go on - show us how your passion and personality are the perfect fit to create a memorable shopping experience for our customers

Applications close Wednesday 3rd April 2024.

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