Customer Education Specialist
3 weeks ago
**Reports to: Head of Support & Technical Accounting**:
**Nomos One**:
Nomos One is on a mission to enable the world of lease management and lease accounting. We are a fast-growing company with a head office in Dunedin, New Zealand. Serving a global market with a software as a service solution, that enables centralised, digitized, and automated efficiency. For businesses that use leasing as a core asset procurement tool.
**Job purpose**:
You will have a passion for lifelong learning, you will write, review, and deliver content for our Nomos One software for our customers around the globe.
As an integral part of our Customer Support team, you will collaborate with all the different teams at Nomos One to define training webinars, e-learning, quizzes, and videos. You will also be involved in training our internal teams to learn the software.
For our customers, you will be working to increase understanding of Nomos One functionality and increasing their overall satisfaction of the system by delivering world-class education to save them time and manual handling.
**Key Responsibilities**:
- Design standardised training sessions based on user personas
- Present a variety of product training sessions for new adopters of Nomos One
- Write, facilitate, and host training sessions for internal teams based on new product functionality
- Review, provide feedback on and regionalise educational content created by the global education team
- Collaborate with our Product Marketing team to produce education assets
- Track statistics, innovate and contribute ideas to ensure that we are always supporting our customers in succeeding
- Work with our Technical Accounting team on escalated accounting tickets
- Provide support to our Technical Accounting team to test product functionality in line with the appropriate accounting standard
**Qualifications, experience and skills**:
- Experience in training a wide range of stakeholders
- Accounting experience useful
- Exceptional communication skills - written, verbal and visual
- Ability to explain technical concepts in plain language
- Understanding of technology
- Understanding of accounting principles and best practices
- Team player
- Analytical mind
**Apply**:
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