Coronial Case Manager

5 months ago

Hawke's Bay, New Zealand New Zealand Government Full time

Coronial Services Case Manager - Permanent full time (40 hours per week)

Te Haeata/The Opportunity
Coronial Services are currently looking for a Hastings based full time Coronial Case Manager. You will be responsible for co-ordinating all matters referred to the coroner in the Hawkes Bay region as well as parts of the lower north island including Taranaki, Whanganui, Rangitikei, Manawatu, Horowhenua, Wairarapa and greater Wellington region. Applicants outside of these regions will also be considered. On occasion, there may be times when you are called upon to assist on other matters for other Coroners outside your region. You will be working in a fast-changing environment that will require a high level of agility and resiliency.

**We are looking for people with**:

- Excellent written and verbal communication skills
- Excellent knowledge office tools including adobe
- A natural empathy with people/families/whānau of people who have died.
- A strong background in case management or similar work experience
- A can-do attitude, flexibility and a supportive team player
- An interest in the work of Coronial Services

**These key responsibilities will include**:

- Gathering all inquiry information and reports both physical and electronic and be able to present the information to the coroner concisely
- Case management of large volumes of electronic files (while keeping a physical files)
- Maintaining our electronic database (CMS), ensure it is up to date, complete and accurate
- Liaising and providing information to stakeholders and Government Agencies, in particular our interested parties, Police and others
- Contribute to monitoring and reporting on the Coronial Services Unit activities
- Ability to arrange and support your coroner to conduct a preliminary hearing or manage an inquest hearing in court.

Ō pūkenga/Skills and Experience
You will have strong interpersonal skills that will support your work with the coroners, but also be capable of dealing with distraught family members in sensitive circumstances. An ability to communicate with people from diverse backgrounds is essential.
You will be expected to provide excellent and highly organised case management support to our coroners. You will need to build and maintain excellent relationships with both internal and external stakeholders.If you have the following key skills, then we would like to hear from you:

- Work effectively and calmly in stressful situations
- Be able to handle viewing graphic coronial material
- Have excellent written and verbal communication skills
- Highly organised, able to prioritise and multi-task
- Exceptional record-keeping skills with accurate typing and data entry
- A good working knowledge of Word and Excel
- Ability to work both with direction and independently
- Relevant previous experience from any other similar roles

This is a challenging role that will allow you to utilise your empathy, case management experience, people and relationship management skills to a high level and be part of the team that provides New Zealanders with a first-class Coronial Service.
As travel may be required from time to time, you must be able to travel, sometimes at short notice. You will need to hold a full New Zealand Drivers Licence.

Mō mātou/About us
At Te Tāhū o te Ture - the Ministry of Justice, we're committed to working together for a fair and safe Aotearoa.
Joining Te Tāhū o te Ture means you will become part of an organisation that welcomes and supports people of all gender identities, ages, ethnicities, sexual orientations, disabilities and religions.

Ngā painga o tēnei wāhi mahi/What's great about working here
We offer you a range of benefits to support your wellbeing and help make the Ministry a great place to be. These include:

- 4.4 weeks holiday leave
- flexible work hours where possible
- an online professional development portal
- access to a variety of inclusive and proactive networks

See our full range of benefits here.
With a wide range of jobs, you also get the chance to gain a variety of skills and experience while developing your career.

Utu ā-tau/Salary
The appointing salary for this role will be between $65,066 - $83,567 based on skills and experience.

Tono mai/Apply
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